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Old 09-27-2008, 07:51 PM   #1 (permalink)
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Default 4.5 install gone wrong please help!

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My computer went into sleep mode while performing the 4.5 update on my brothers phone (8310 ATT). Now its in a BW safe mode kind of. I dont know what to do but im hoping there's a fix. Desktop Manager doesnt really pick up the phone it kinda does but it says no update available. Please help.
TIA

Last edited by Amilio : 09-27-2008 at 07:53 PM.
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Old 09-27-2008, 08:14 PM   #2 (permalink)
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If the phone won't run, and won't connect normally, you may have to wipe it and reload the OS. That will delete all personal data on the phone...hopefully your bro' has a backup on the PC.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
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Old 09-27-2008, 08:24 PM   #3 (permalink)
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And if that doesn't work try this.

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
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Old 09-27-2008, 08:40 PM   #4 (permalink)
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Quote:
Originally Posted by Amilio View Post
My computer went into sleep mode while performing the 4.5 update on my brothers phone (8310 ATT). Now its in a BW safe mode kind of. I dont know what to do but im hoping there's a fix. Desktop Manager doesnt really pick up the phone it kinda does but it says no update available. Please help.
TIA
Just follow Zerog's and Redflea's advice regarding JLCommander. You can wipe the device and start over.

We all just hope you have a backup as I think you will not be able to restore the address book etc. if you did not complete a backup prior to the upgrade. I am not sure if the upgrade process once interupted will allow you to capture the device data or where it writes this data during the process. If it is all in volitile memory and I think it is, you will not be able to get the data back. Let us know how your doing...

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