That sounds like very good advice...I'll drop him an email. We've talked back and forth in the past when getting her device set up on their BES.
I must have done the first OS upgrade when she was still on the BIS.
Thanks! Saved me really pissing her off by killing her phone today and tomorrow, when we're on vacation while her sister is here visiting!
As Bill Murray said in Ghost Busters: "You're right, that would be bad."