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Old 09-30-2008, 11:33 AM   #1 (permalink)
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Default Email account setup error

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I’m having problems in getting my email setup on my blackberry device, which was just recently purchased.

Specifically, I go to the Email setup icon on my blackberry curve (8330), and it loads, and then comes back with an error message that “My Account has been suspended”. Would anyone know why I would see this message? It’s almost like BIS wasn’t setup correctly when the phone was purchased. This is a brand new phone, and service.

Now I do know that the gentleman that setup up my account in Verizon’s computer system, did put the wrong plan on twice before he got the correct one put in the computer. Would this have anything to do with this error? Would re-provisioning the device maybe fix this?

I have no problems registering the device on Blackberry’s network.

Verizon’s blackberry tech support hasn’t been helpful at all; they claim cannot see the device.

Are there any Verizon wireless insiders that might know what is going on, and how might I get this resolved? I’d like to get this resolved, and then I’ll go and create a login so that I can use the carriers BIS website.

Thanks.
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Old 09-30-2008, 01:22 PM   #2 (permalink)
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Try doing a *228 Send to reprogram the phone and they try to add the email address.
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