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Old 09-30-2008, 01:38 PM   #1 (permalink)
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Anyone know what could cause a Mass Memory leak on Blackberries? We have had 12 users in the last two days contact us about losing emails. This is because they are running out of memory. Most of them are with the 8830 and I don't see 8830's running out of memory too often let alone 8 in one day. The only change we have had recently is pushing the Enterprise Messenger client on the 19th this month. I have a case open with RIM but they don't sound like they know too much. I have deleted the Service book Desktop[Sync] on one phone but its too early to tell if that is a work around or not. Any help would be appreciated. Thanks!!
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Old 09-30-2008, 02:09 PM   #2 (permalink)
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I suspect it depends on how your users are handling their e-mails once received and how many they are receiving. I have had a couple of users who constantly start losing e-mails because they neither manage their e-mails on their BB or Outlook and never synchronize. The data and attachements just add up and relatively soon they start crapping out on both the BB and Outlook.

You might also try adjusting the setting on the BB - inbox options - that changes the amount of time to "keep e-mails". I believe that only impacts the e-mails that remain on the BB not in Outlook. This might keep old e-mails from piling up.

Regular battery pulls is something most users don't do, but is really important to keep the device refreshed and memory at its peak. Many IT users know the importance of rebooting their PC's but don't realize the importance of doing this on a BB. Its just as important.
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Old 09-30-2008, 02:23 PM   #3 (permalink)
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I haven't looked at all of the users but the ones i have they are using the device basically right out of the box. Emails only for 30 days, calendar items for 60 days, and many of them have never had thier BB's lose memory. For the first four users that came to be about this i treated it as an indivudual basis. Thinking that yes thier just device ran out of memory however, when more and more start coming to me it threw a red flag.
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Old 10-01-2008, 10:15 AM   #4 (permalink)
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I figured i would post the answer to what had happened incase someone has this happen to them.

We pushed out an application (enterprise messenger, however i don't think it depended on a specific application) to all our users a week and half ago. Apparently something got hung and made the BES Server continue to push the application to several devices every four hours or so. This causing the device to lose the memory. To stop it right now we assigned software configuration to "none" to all users. RIM has told me that this isn't normal functionality and is looking into the reason that it would do it.

Just thought i would post this. Thanks.
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