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Old 09-30-2008, 04:49 PM   #1 (permalink)
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Thumbs down Blackberry Rebooting itself mid-call. Any ideas?

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Hello all,

I have a Blackberrry 8300 which I bought from EBay and seems to work generally well.

Unfortunately there is some sort of software glitch which causes the phone to completely reboot itself right in the middle of a call. There is no warning it just goes through the setup screens and verifies the security software before you can do anything. Obviously the call is then lost.

I have used the internal "Wipe" system to reinstall but it does not cure the problem. I have also followed all the instructions about using the Desktop Manager to update/uninstall/reinstall the software but the boxes which you tick to completely wipe the phon in the process are ghosted out and I can not select them.

The phone is branded with the BT logo screen on startup and I am on the O2 network but am struggling to find an explanation or a cure.

Any ideas?

Thanks

Dan
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Old 09-30-2008, 05:09 PM   #2 (permalink)
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My 8800 does that on occasion as well. Seems to be about 11:30 AM when it has to reboot. Not every day, but probably once a week or so.
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Old 09-30-2008, 07:13 PM   #3 (permalink)
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What version of the OS is on your blackberry? When you installed the DM did you also download and install the Handheld OS also? If you didn't I think that's why the option to wipe the phone is not available. Download and install the latest version of the OS and that might solve it. Did that for a few blackberries here in our office and that seemed to solve the problem.
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Old 09-30-2008, 07:40 PM   #4 (permalink)
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Quote:
Originally Posted by bonerparte View Post
Hello all,

I have a Blackberrry 8300 which I bought from EBay and seems to work generally well.

Unfortunately there is some sort of software glitch which causes the phone to completely reboot itself right in the middle of a call. There is no warning it just goes through the setup screens and verifies the security software before you can do anything. Obviously the call is then lost.

I have used the internal "Wipe" system to reinstall but it does not cure the problem. I have also followed all the instructions about using the Desktop Manager to update/uninstall/reinstall the software but the boxes which you tick to completely wipe the phon in the process are ghosted out and I can not select them.

The phone is branded with the BT logo screen on startup and I am on the O2 network but am struggling to find an explanation or a cure.

Any ideas?

Thanks

Dan
Hi Dan;

I would investigate the current memory on your device and what 3rd party applicatons you have loaded. Also, do you have a memory card on this 8300 device? If your taking pictures without a memory card, the pictures are using your available phone memory and are being stored in your phone memory.

Also, the recommendation to update the OS is good as it will give you an opportunity to tune the device by not loading unecessary languages and 3rd party applications. The mods here on this forum have memory primers you can follow to tune and maximize your memory on the device.

It sounds like you have tried some of the above, but I would focus on 3rd party apps and watching your memory after you update the phone.

You can use JLcommander to wipe the phone and try your updates again.

Let us know how your doing...

H.
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Last edited by holden : 09-30-2008 at 07:43 PM.
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Old 09-30-2008, 07:49 PM   #5 (permalink)
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Try a battery pull?
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Old 09-30-2008, 10:28 PM   #6 (permalink)
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I agree with "holden"... I believe ur phone does short of memory while performing some inflight operation and hence would reboot itself to regain lost memory. Try uninstalling some of the apps which are not required and reinstall the current OS if that is the latest.
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Old 10-08-2008, 10:15 AM   #7 (permalink)
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Thanks for your help everyone,

I am in the process of downloading Blackberry JDE to see if I can wipe the handheld that way and re-install the latest OS because it does not work through the Desktop Manager. The OS I have on there is 4.2.2.114 which I know is out of date but the DTM does not see the latest version from O2 to upgrade with. (4.2.2.181)


Will keep you updated

Dan

Last edited by bonerparte : 10-08-2008 at 10:16 AM.
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Old 10-08-2008, 09:45 PM   #8 (permalink)
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my wife's 8310 had this problem.

Her evaluation of the problem is that it happens whenever she has low reception or the user on the other side has low reception and the conversation is hard to hear.

I'm not sure of the exact problem but I decided to switch batteries with her (have the same phone) and poof the problem is gone. In the past month, the phone only turned off once and she said that she that it was probably because she had low battery during her conversation on the phone.

Not sure what the problem really is but my phone is working fine.

Might be worth a try. Hope this helps.
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Old 10-13-2008, 11:41 AM   #9 (permalink)
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I had the same problem so I called tmo and told them I thought it was the battery. They sent me a new one and the problem has disappeared.
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Old 10-17-2008, 03:58 PM   #10 (permalink)
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I had the same on my 8310 but I have found the problem, since I have a 2 Gig SD card in it and it was full with pictures and other stuff then as soon as I deleted some of them every thing was back to normal, I think it was memory problem. Just take out the SD card and see if it works.

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Old 10-19-2008, 09:16 AM   #11 (permalink)
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Quote:
Originally Posted by bonerparte View Post
Thanks for your help everyone,

I am in the process of downloading Blackberry JDE to see if I can wipe the handheld that way and re-install the latest OS because it does not work through the Desktop Manager. The OS I have on there is 4.2.2.114 which I know is out of date but the DTM does not see the latest version from O2 to upgrade with. (4.2.2.181)


Will keep you updated

Dan
Dan - any updates? And, 4.5 can run on this device - great update with the 4.5 so check the forum here for the latest on 4.5 and the 8300...

H.
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