I searched and read up on this here. From what I see the device learns from past filing of e-mails. This has always worked well on my 8300 and it appeared as if it looked at the subject line or maybe a message thread to determine the destination folder.
We use Lotus Notes with BES ?
I checked with a another colleague who uses a Pearl and we are on the same system.
He also no longer gets smart filing and now you have to navigate to your destination folder each time. Being used to smart filing, this is real pain the Berry
Is this a feature that our BES admin may have changed that is causing this as it seems to happen across multiple devices ?
I just want to make sure that when I do open a ticket on this that I can describe the problem correctly and hopefully get good response from my IT.