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Old 10-03-2008, 06:38 AM   #1 (permalink)
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Exclamation PLEASE HELP!! (Supplementary Service Error : General Error?!)

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Hi there, I have a blackberry 8800 on vodafone. I recently bought a new simcard for the phone and when i put it in, i have no signal/reception. and i cannot make any type of calls. When i call the number to register the sim card it says 'supplementary service error : general error'

I've tried using different sim cards but they all do the same. and i've tried leaving the battery out for ten seonds.

Any help would be MUCH appreciated! many thanks
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Old 10-03-2008, 09:22 AM   #2 (permalink)
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first thing I would do is check to make sure your antenna is on -- if it is off you will see a small "sos" in the spot where your reception bars are located.

If that is on, then I suggest doing a hard battery pull and leaving it out for a few minutes.

A hard battery pull is one done while the device is turned on.

Hope that helps. Comment back if it does not work.
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Old 10-03-2008, 09:29 AM   #3 (permalink)
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Yeah im getting the SOS is the corner. how do you turn on the antenna?

Many thanks
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Old 10-07-2008, 09:58 AM   #4 (permalink)
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In order to turn your wireless antenna on you will need to go to your main screen with all of your application icons on it and look for the one that shows a small antenna with "waves" coming out the top and three prongs at the bottom. When you roll over it you will see that it reads "turn wireless on". Click the trackball and it will activate.

If your battery is too low you will have to charge it enough that it can send/receive a signal before the wireless can be turned on.

Hope this helps.
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Old 10-21-2008, 02:39 AM   #5 (permalink)
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Exclamation Supplementary Service Error:general Error

I am quite disturbed by my Black berry 8700 R. Whenerver i move in some coverage area where EDGE or GPRS coverage is weak it gives me Supplementary Service Error: General Error while dailing calls and i can not make calls . My devide always works in some areas of the city while hardly works in NON- GPRS coverage areas of the city... But some time (quite rare) i am able to make calls in simple GSM coverage areas as well. I observed the signal atregnth which is from 59-74 DB . apprently there is no relation with signal strength......
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