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leonalewisuk 10-03-2008 07:38 AM

Hi hope you
Hi hope you can help I have a blackberry 8800 which came with a disc to download settings etc onto my computer which is running vista home premium.

Having entered everything from the disc when I plug my blackberry 8800 in it keeps coming up not connected.

But then goes into a mass storage device, I am trying to set up e-mail etc but nothing happens.

Do I need to update any drivers or other files as I am stuck at present.

The only thing I can do is send text and make and receive calls.

If I am doing something wrong then I hope someone is able to help me or have I been sold a blackberry that has a fault on it.

On e-mail side when I run the wizard it keeps asking me for a blackberry Enterprise Sever please I have no idea what I am being asked for.

Hope some one can help

Foxglove 10-03-2008 08:19 AM

Wirelessly posted


When your blackberry tariff has been activated you will receive a browser icon and an email settings icon. From the email settings icon you can set up your email :)

The software on the cd is the Desktop manager, you use this for updating device software and loading applications etc not setting up email.

Swerengen 10-03-2008 09:28 AM

I would suggest two things.

First, download and install the latest desktop software. There have been numerous updates since those pre-loaded discs were created I am sure.

Once you have downloaded and installed the latest desktop software from RIM site give it a shot again and see if your device connects.

Was this phone previously owned by someone? A BES is a form of email called BlackBerry Enterprise Server and is usually only used by corporate BB owners. Casual email does not require a BES connection.

If this persists, you may have to do a system wipe and bring your device back to it's default configuration.

Guide to wiping your BlackBerry | BB Geeks

klmgbm 12-02-2008 11:54 PM

i got a massive error code on my BB 8820 which requires me to reload operating system. However I have a whole bunch of corporate garbage that is preventing this. I have tried JL Commander to wipe it but cant seem to get it to work on vista... I need to wipe this BB completely, get rid of the corportate encyrption and security rules.. Any Suggestions

takeshi 12-03-2008 07:45 PM

If you can't run jl_cmdr on your Vista machine you'll need to find another. I don't see how the "corporate garbage" prevents you from reloading the BB's OS. Isn't Vista the problem?

SteveO86 12-03-2008 07:59 PM

Unless "corporate garbage" is refering to some type of lock down via group policy/etc.

You might want to refer to you company IT if this is their BlackBerry, or is this a personal BlackBerry?

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