Hello fellow swollen thumbed BB friends of mine!
I wanted to share an experience my wife and i had recently involving my BlackBerry Curve(8310).
At the beginning of October my wife and i went into an AT&T store to find her a new phone. We looked around a little while, before discovering that the Curves had a $100 rebate which brought the total to $100 a piece for the phone, not including fees, ass, etc. Sounded like a good deal to us so we bought two. I did not want to get a data plan yet, since i, at the time, mostly used my old BB for texting. The salesman assured me that was doable and that i could upgrade later, but advised me not to use the internet, since it would cost me a pretty penny. Made sense to me, so i did not use the internet at all....
The next day we ended up returning my wifes. Nothing wrong with the phone per se, but my wife works for the state and already has a "work" BB, which she does not like to talk on, stating its like talking into a piece of toast. So, i kept mine, which i happily still own.
Around the middle of October, a few days ago, well yesterday, our is posted on the AT&T wireless website. Keeping in mind that we have a "family/joint" plan, our bill was $300.00........ I know!.... My wife is at work on her computer when she finds this out, and nearly faints (she was on her lunch break while checking the account, i assure you, your tax dollars are hard at work....).
So, my wife texts and informs me of the bill. Turns out its all from MY BlackBerry!! I know!! After i assuered her i was not using the internet, my wife instantly calls AT&T demanding an explanation. And this is what she found out......
I will paraphrase what the Rep told her over the phone.... "No blackberry should ever be sold without a data plan. Due to thier nature they must update/communicate with "AT&T" frequently. (Basically, every 20minutes the BB was sending and receiving 20kb of information) This update/communication uses the "Internet" therefore you are charged!!"
Remember back to what the salesman told me and my wife? "The salesman assured me that was doable and that i could upgrade later, but advised me not to use the internet, since it would cost me a pretty penny. Made sense to me, so i did not use the internet at all...." Uh huh, pretty penny even if i dont use it.
My wife explained what we were told by the salesman to the AT&T rep, whom apoligized many times. She reduced our bill to what it is suppose to be (about $140.00) and even refunded our upgrade fees. So, a happy ending to quite a crisis.
I wondered if anyone else has had this happen? Been told they did not need a plan, then got charged? Or any variation of that. I wonder if this would happen with all carriers.. etc? All in all, if you a buy a BB... get a data plan!!
p.s. I now have the unlimited data plan. /cheer