Originally Posted by kirson
That is very good advice -- "a technical Blackberry issue" will get you to the correct starting point. FWIW, I was *SPANKED* by another forum member when I made the comment about RIM customer service being somewhere in India -- I was informed, in no unsure terms, thar RIM customer service is in Canada. I checked in my atlas, and found out that Canada is in fact nowhere near India. Shame on me :D
So, I will correct the reference for both of us here -- it will put you through to a very pleasant and very knowledgeable Indian employee stationed somewhere in the jungles of Canada. Canada has jungles, no? :D
RIM Campus (10 buildings) is located in Waterloo, Ontario on the corner of Phillip St and Columbia St.
You have to remember, when calling T-Mobile, you DO NOT speak to a RIM employee until you have been transferred at least 3 times. If a rep picks up the phone and says a REP ID, they do not work for RIM, they work for T-Mobile. T-Mobile is the worst carrier for tech support and for transfering the dumbest stuff to RIM. Also, T-Mobile's Wireless Data Group is located in Toronto, ON. They just hire tons of middle eastern people.
Remember, REP ID = Not RIM employee.