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Old 08-27-2004, 04:38 PM   #1 (permalink)
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Is it possible to get a large mailbox for my Blackberry Web Client? 10 megs just isn't enough! I'm constanly filling it up (I get large attachements sent to me on a regulary basis) and I hate having to delete most of the emails just so that it will keep flowing!!

:evil:
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Old 08-27-2004, 05:04 PM   #2 (permalink)
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This depends to some extent on who set you up and who your carrier is. I had a VAR sell me 5 BB7230's with T-Mobile. One of the conditions on the sale was that we get 50MB per user of BWC space. It took a few weeks to get it set-up, but it has been in place for around a year now.

So, my guess it that at least on T-Mobile you should be able to get customer service to do this for you -- as least if you badger them enough

I do know that some carriers (1010 in Hong Kong, for example) offer larger BWC accounts at a slightly higher cost.

Good luck!

Ian
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Old 08-27-2004, 05:09 PM   #3 (permalink)
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Indeed, just call T-mobile and after being on hold for 30 minutes and explaining what you want to 4 people you'll find the person that can make this change (I think it's a RIM employee in India).

Make sure that when you call you just mention "a technical problem with the Blackberry" to the first line of support...
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Old 08-27-2004, 05:15 PM   #4 (permalink)
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That is very good advice -- "a technical Blackberry issue" will get you to the correct starting point. FWIW, I was *SPANKED* by another forum member when I made the comment about RIM customer service being somewhere in India -- I was informed, in no unsure terms, thar RIM customer service is in Canada. I checked in my atlas, and found out that Canada is in fact nowhere near India. Shame on me :D

So, I will correct the reference for both of us here -- it will put you through to a very pleasant and very knowledgeable Indian employee stationed somewhere in the jungles of Canada. Canada has jungles, no? :D
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Old 08-27-2004, 05:16 PM   #5 (permalink)
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lol Kirson, I do have to say that last post is the highlight of my day, gave me a nice laugh, I thank you sincerely!
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Old 08-27-2004, 05:27 PM   #6 (permalink)
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You are most welcome Goth...writing it was a very pleasant distraction from the Excel model I have been submerged in for the past 48 hours...
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Old 08-27-2004, 08:57 PM   #7 (permalink)
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LOL!!!

Thanks guys.
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Old 08-27-2004, 10:41 PM   #8 (permalink)
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Quote:
Originally Posted by kirson
That is very good advice -- "a technical Blackberry issue" will get you to the correct starting point. FWIW, I was *SPANKED* by another forum member when I made the comment about RIM customer service being somewhere in India -- I was informed, in no unsure terms, thar RIM customer service is in Canada. I checked in my atlas, and found out that Canada is in fact nowhere near India. Shame on me :D

So, I will correct the reference for both of us here -- it will put you through to a very pleasant and very knowledgeable Indian employee stationed somewhere in the jungles of Canada. Canada has jungles, no? :D
RIM Campus (10 buildings) is located in Waterloo, Ontario on the corner of Phillip St and Columbia St.

You have to remember, when calling T-Mobile, you DO NOT speak to a RIM employee until you have been transferred at least 3 times. If a rep picks up the phone and says a REP ID, they do not work for RIM, they work for T-Mobile. T-Mobile is the worst carrier for tech support and for transfering the dumbest stuff to RIM. Also, T-Mobile's Wireless Data Group is located in Toronto, ON. They just hire tons of middle eastern people.

Remember, REP ID = Not RIM employee.
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Old 08-28-2004, 01:08 AM   #9 (permalink)
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Aha! Now I get to correct YOU...India is not in the middle east! LMAO..JK...
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