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manage2bbs 11-13-2008 08:50 AM

Phone # change; do i need to change anything on server?
I have one user, verizon customer, change his phone number. He now claims to not be able to send out emails, of course he's out of town so I can't check. But is there anything that I need to change on the server for this phone number change? We are using Blackberry Professional Server.

skyman84 11-13-2008 08:52 AM

Aslong as the handset hasn't changed, and he's still got all the Blackberry packages on his contract, then a simple phone number change will make no difference.

Not changed contracts has he???

juwaack68 11-13-2008 08:53 AM

Welcome to the forums.

Is he able to get to the web from his device since the change? I'd bet either he has the wrong data plan now that his number changed, or the device isn't completely provisioned. I'd first have him provision it by dialing *228 (press Send, then select option 1), and if that doesn't work call Verizon.

There wouldn't be anything on the BES to change for this.

manage2bbs 11-13-2008 09:03 AM

Thanks to both of you for your quick responses. I will check to see if he's changed contracts, and if he can access the web. But it sounds like he needs to contact verizon.

Thanks again :-)

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