BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-13-2008, 07:50 AM   #1 (permalink)
New Member
 
Join Date: Nov 2008
Model: curve
PIN: N/A
Carrier: verizon, at&t
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Phone # change; do i need to change anything on server?

Please Login to Remove!

I have one user, verizon customer, change his phone number. He now claims to not be able to send out emails, of course he's out of town so I can't check. But is there anything that I need to change on the server for this phone number change? We are using Blackberry Professional Server.
Offline  
Old 11-13-2008, 07:52 AM   #2 (permalink)
CrackBerry Addict
 
skyman84's Avatar
 
Join Date: Sep 2008
Location: London, UK
Model: 9900
OS: 7.1
PIN: ask!
Carrier: O2 UK
Posts: 932
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Nope,
Aslong as the handset hasn't changed, and he's still got all the Blackberry packages on his contract, then a simple phone number change will make no difference.

Not changed contracts has he???
__________________
Simon
http://www.twitter.com/simonjhardy
Offline  
Old 11-13-2008, 07:53 AM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Welcome to the forums.

Is he able to get to the web from his device since the change? I'd bet either he has the wrong data plan now that his number changed, or the device isn't completely provisioned. I'd first have him provision it by dialing *228 (press Send, then select option 1), and if that doesn't work call Verizon.

There wouldn't be anything on the BES to change for this.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-13-2008, 08:03 AM   #4 (permalink)
New Member
 
Join Date: Nov 2008
Model: curve
PIN: N/A
Carrier: verizon, at&t
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks to both of you for your quick responses. I will check to see if he's changed contracts, and if he can access the web. But it sounds like he needs to contact verizon.

Thanks again
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.