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Old 11-18-2008, 11:49 AM   #1 (permalink)
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When I had a 7290, I used to be able to look up a work colleague, see their 4 digit extension number, click and choose call work, the BB would dial the 10-digit phone number and after answering dial the 4 digit work number.

I now have an 8310 and it tries to dial just the 4 digit number.

How can I enter the main number so that it does this every time.

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Old 11-19-2008, 03:50 PM   #2 (permalink)
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Old 11-19-2008, 03:54 PM   #3 (permalink)
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I have many numbers entered as below and they work fine.

000-000-0000 Ext. 000
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Old 11-19-2008, 04:08 PM   #4 (permalink)
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Quote:
Originally Posted by zerog46 View Post
I have many numbers entered as below and they work fine.

000-000-0000 Ext. 000
That works as well, but somehow my old 7290 "picked up" that all of my "work" contacts had the same first 10-digit number.

I think maybe it is exchange/BES related, because now we have at least 15 users complaining of the same thing.
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Old 11-19-2008, 04:19 PM   #5 (permalink)
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go into Call log -> Options -> Smart Dialing and enter your office number there.
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Old 11-21-2008, 09:55 AM   #6 (permalink)
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Perfect, thank you very much.
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