11-19-2008, 02:58 PM
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| | Setting up Blackberry Professional Software
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I recently installed the Blackberry professional software in our environment. We're running Exchange 2003 on a Win2k3 box.
Everything seemed to go okay. The user got the activation email. I went to their device to do the wireless activation and entered the password but it just sat there and didn't activate.
It did activate after I plugged the device into the users workstation. After activation was complete I tried to send a test message to the device and reconcile but it wouldn't update. I also installed the ExchangeMapiCdo file after the Blackberry Professional software.
My question is: What software if any needs to be on the users PC? I want it to reconcile using the AT&T connection. Any ideas what I might be doing wrong? Thanks!