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Old 11-20-2008, 06:18 PM   #1 (permalink)
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Well, I am seriously considering getting a storm. About a month ago, I changed from an 8700 to an 8800. I have not backed up my BB since the switch. Add that to the fact that I am seriously considering getting a Storm tomorrow, I wanted to back everything up, in anticipation of the switch, but, I get an error when attempting the backup.

It starts to back up, states "Calendar Options" and Backing up Databases, and then a pop up states "Unknown Error", and terminates the backup.

Anyone have any suggestions. I have also downloaded the latest version of the DM to try and correct this problem, but no go. DM version is 4.6.0.12. For some reason, I can not access the About menu on my BB, to see the version of software. Wierd, everything else appears to work fine. I wonder why that is?

EDIT: Oh ya, I am on BES, if that matters.

Thanks,
Michael

Last edited by wiredwrx : 11-20-2008 at 06:22 PM.
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Old 11-20-2008, 06:20 PM   #2 (permalink)
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By any chance do you have the Wall Street Journal Mobile Reader installed?
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Old 11-20-2008, 06:52 PM   #3 (permalink)
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Quote:
Originally Posted by djm2 View Post
By any chance do you have the Wall Street Journal Mobile Reader installed?
Nope.
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Old 11-20-2008, 07:08 PM   #4 (permalink)
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Quote:
Originally Posted by JessR View Post
try rebooting everything
Done, several times to both the BB and the computer. I think I am gonna try another computer, and see what happens.

Thanks for the help,
Michael
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Old 11-22-2008, 12:34 PM   #5 (permalink)
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Ended up backing up each item individually with the DM. I forget which DB caused the issue, but I just did not back it up, and I got an ALMOST full backup.
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Old 11-22-2008, 01:30 PM   #6 (permalink)
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That happened to me too. I tried a bunch of different things to fix it. What ended up working was going into the browser settings and cleaning up the memory -- i.e., delete cache, cookies, etc. Clean up everything in the browser settings. Then, I reconnected and now it works backs up perfectly. I have no idea why that worked, but it did. Give it a shot and see if it works for you too.
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