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Old 11-21-2008, 09:19 AM   #1 (permalink)
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Default Emergency Contacting/ Override Silent Option

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Are you aware as to whether you can send a message with a specific prefix/ text, that will activate the Blackberry from a 'Silent/ Quiet' mode?
This would be in order to escalate an issue or reach someone urgently.

Ive heard of a **URGENT facility, where you can prefix the subject of a mail with "**Urgent " that will ring continuously, whether silent mode was activated or not.

Any ideas??

carlrjames @gmail.com
[email address]
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Old 11-21-2008, 09:21 AM   #2 (permalink)
soupandsandwich
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Not possible with a BlackBerry.
You can't force a user's device to change its profile settings.

We've set up a Global Filter on BES that flags all messages prefixed with [URGENT] to be sent as Level 1 messages.
Most of our users have their profile settings to treat L1 messages with a different alert style, but there's no way we can force them to.

Last edited by soupandsandwich : 11-21-2008 at 09:24 AM.
 
Old 11-21-2008, 09:22 AM   #3 (permalink)
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Ive just been told about a CallWay 'Better Service' 3rd Party application that should provide something similar...?? But Google doesnt know about it..????
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Old 11-21-2008, 09:25 AM   #4 (permalink)
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That's a new one on me. I guess you should ask whomever told you about it to provide some more information for you.
 
Old 11-21-2008, 09:26 AM   #5 (permalink)
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Thanks for that last helpful post. :D
Ill keep digging, thanks all the same.
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