I am a newbie when it comes to managing Blackberry devices. We have a trial server in our environment running BPS 4.1.4.17.

I am trying to reassign a device to another user. I selected the option "Erase Data and Disable Handheld". It is my understanding that this completely restores the phone to factory defaults. I configured the device for the new user activation, which went well. However, now they get their email but also the personal email that was configured on the device from the previous user. I have tested this several times with the same results.

Apparently, wiping the device isn't getting rid of all data on the handheld. Any help would be appreciated

The problem is not on the device. It is on the carrier's BIS website. The PIN number needs to be disassociated with that personal email account. Either have the old user remove the email from their BIS account, or the carrier may be able to help you.

The BIS site will continue to forward to that device regardless of what you do to it, until the account is changed online.

Makes sense. Thanks for your quick reply.

Can the BIS site be reached through any browser or only through the phone? I guess my question is, do I have to get the user to delete their email accounts prior to my wiping the device or can it be done anytime? Also, can a BES administrator handle taking care of this or must it be done by the individual user?

I apologize if my questions seem elementary...

Any browser. Deleting the email accounts can be done at any time but for your purposes it would seem to make sense to delete them before wiping the device. You're trying to avoid delivery of personal email once wiped, right?

I'd actually recommend having the BIS account deleted entirely. Whoever is authorized to make changes on wireless accounts for your company can do this with your carrier's data support group. Being a BES admin doesn't really mean anything in this sort of a situation.