11-25-2008, 12:52 PM
Join Date: Jul 2007
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The problem is not on the device. It is on the carrier's BIS website. The PIN number needs to be disassociated with that personal email account. Either have the old user remove the email from their BIS account, or the carrier may be able to help you.
The BIS site will continue to forward to that device regardless of what you do to it, until the account is changed online.
Treat your password like your toothbrush. Don't let anybody else use it, and get a new one every six months.