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dankeld 11-26-2008 05:07 PM

I have a 8310. I contacted alltel to download software to be able to send pictures. I got about halfway through the download and it stopped. My computer now says the device can't be detected and I need to replace it. Can anyone help me with this problem.

MrKyoo 11-26-2008 05:11 PM

Your first problem is this thread title.

ndub33 11-26-2008 05:17 PM

What does the display of your phone look like? is there an error message?

JSanders 11-26-2008 05:27 PM

And let's assume you have an 8130, since Alltel does have the 8310.

For starters, remove from the USB cable, pull the battery on the BB and reinsert to reboot it, and reboot the PC as well.

Then connect up and try it all again.

dankeld 11-26-2008 06:07 PM

It has a box with a circle on top of it and a line through it.

dankeld 11-26-2008 06:11 PM

sorry you are correct it is a 8130

dankeld 11-26-2008 06:12 PM

I have already tried removing the battery and rebooting any other suggestions?

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