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Old 11-26-2008, 05:07 PM   #1 (permalink)
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I have a 8310. I contacted alltel to download software to be able to send pictures. I got about halfway through the download and it stopped. My computer now says the device can't be detected and I need to replace it. Can anyone help me with this problem.
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Old 11-26-2008, 05:11 PM   #2 (permalink)
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Your first problem is this thread title.
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Old 11-26-2008, 05:17 PM   #3 (permalink)
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What does the display of your phone look like? is there an error message?
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 11-26-2008, 05:27 PM   #4 (permalink)
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And let's assume you have an 8130, since Alltel does have the 8310.

For starters, remove from the USB cable, pull the battery on the BB and reinsert to reboot it, and reboot the PC as well.

Then connect up and try it all again.
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Old 11-26-2008, 06:07 PM   #5 (permalink)
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It has a box with a circle on top of it and a line through it.
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Old 11-26-2008, 06:11 PM   #6 (permalink)
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sorry you are correct it is a 8130
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Old 11-26-2008, 06:12 PM   #7 (permalink)
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I have already tried removing the battery and rebooting any other suggestions?
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