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Old 11-30-2008, 05:59 PM   #1 (permalink)
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Our ex-BB admin was able to "recover" a Blackberry when it showed a white screen and it would not do anything else.

The user always did the five minute battery trick. The admin did not reload the OS and all the user's data was still there when he was finished, because generally they had no backup. The fix took about three minutes.

What is the magic trick to get it out of white screen?
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Old 11-30-2008, 06:01 PM   #2 (permalink)
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Quote:
Originally Posted by sandsjh View Post
Our ex-BB admin was able to "recover" a Blackberry when it showed a white screen and it would not do anything else.

The user always did the five minute battery trick. The admin did not reload the OS and all the user's data was still there when he was finished, because generally they had no backup. The fix took about three minutes.

What is the magic trick to get it out of white screen?

Battery Pull? Lol? I have no clue. Either that or slamming it on a counter...
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Old 11-30-2008, 06:04 PM   #3 (permalink)
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I have no clue of a "trick" to fix a white screen.

He may have disassembled the device and reseated the screen. It is hard to say. That is one advantage of keeping documentation, so the next person is able to resolve the same issues.
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Old 12-01-2008, 04:05 PM   #4 (permalink)
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It is some kind of software issue where the BB freezes and the five minute battery pull does not work. There is nothing physically wrong with the unit.
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Old 12-01-2008, 04:08 PM   #5 (permalink)
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Try this: How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

And if that doesn't work: http://www.blackberryfaq.com/index.p...nnect_and_wipe
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Old 12-01-2008, 04:22 PM   #6 (permalink)
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This can sometimes be fixed with a standard battery pull while other times it requires a full OS reload.

Things really get fun when you realize you actually have damaged the device

"Short in LCD display
is caused when the thin metal case around the LCD comes in contact with the 4 solder tabs located on the top side of the logic board where the charging port is soldered."



Removed Link, we have more than enough info here. See above.

Last edited by zerog46 : 12-01-2008 at 04:39 PM.
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