This is my first post.
I work as general PC tech and we have a BES. I do not work with our Exchange or BES staff –I just ask the users for their BB information and forward it on.
A user purchased a new BB with just a data plan and provided her name, activation date, IMEI, service provider (Verizon) and obviously no phone number. I have seen the diagrams and read the explanations on how the BES and exchange servers work together, and I think I understand those. However, I do not know how her data is sent to her device via our BES server without a phone number. Basically, can someone please explain to me what pieces of information our BES server is using to send the data to the device?