Sorry; I posted this before but no one responded. The message I get is:"error:desktop manager has encountered a problem and needs to close". I tried reinstalling the program, deleting intellisync, deleting RIM folder, trying to sync w/organizer checked on and off, removing outlook into a different folder... nothing seems to work. I know, some people had similar problem, and deleting RIM folder seemed to fix it; for me it does not. Getting extremely frustrated.: