BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-29-2008, 09:17 AM   #1 (permalink)
New Member
 
Join Date: Feb 2008
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Messenger on 8830 Issue - Need Help

Please Login to Remove!

I have been switching back and forth between an AT&T Bold and Sprint 8830 for testing of the Bold, using Desktop Manager (4.6.0.12) to BES activate upon switching devices. I have done this successfully a few times.

Recently, when I reactivated the 8830, the BlackBerry Messenger failed to sync. Now, when I try to use Messenger on the 8830, I get an error "Uncaught exception: Wrong presence status."

I have pulled the battery, no help.

I upgraded to 4.2.2.196 on the 8830, tried deleting and reinstalling the Messenger application, tried restoring from a known good backup, nothing has worked.

Please help, I use (or used to use) Messenger frequently.
Offline  
Old 12-29-2008, 01:11 PM   #2 (permalink)
CrackBerry Addict
 
ashworth's Avatar
 
Join Date: Jun 2006
Location: Ontario, Canada
Model: 9000
OS: 4.6
Carrier: Rogers
Posts: 625
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It sounds like the database backup from the Bold has extra information that the 8830 can't understand and crashes... this is a bug on RIM's side. IF you have tsupport with RIM you should call them, if not then you can call your carrier and get them to send you to RIM...

either way I think you are up that creek without a paddle.
__________________
Cheers,
Ash


My BlackBerry GPS Golf Application | Mileage Calculator
Offline  
Old 12-29-2008, 01:28 PM   #3 (permalink)
New Member
 
Join Date: Feb 2008
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the guidance, that is what I thought.

I broke down and upgraded to 4.5.0.101, and the Messenger feature now works.

As technically savvy as RIM is, I would have assumed in the migration they would have addressed backward compatibility.
Offline  
Old 12-29-2008, 01:49 PM   #4 (permalink)
CrackBerry Addict
 
ashworth's Avatar
 
Join Date: Jun 2006
Location: Ontario, Canada
Model: 9000
OS: 4.6
Carrier: Rogers
Posts: 625
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They do have some backwards compatibility, but I can see where they need to add new items and the old software might not know how to deal with it. I run into this issue all the time with my application...
__________________
Cheers,
Ash


My BlackBerry GPS Golf Application | Mileage Calculator
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.