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Old 12-31-2008, 08:46 AM   #1 (permalink)
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Hi all,
would need the help of the experts in here so for me to understand what is going on with my BB.

Was on a provider before and everything was smooth, quite pricey (Near 20Euros 1Mb) but everything worked fine.

Another provider came to offer Blackberry services (the same provider I used for Internet and landline at home) and I switched my Blackberry to them. They're quite new to the Blackberry business but everything seemed to work fine. I say "seemed" because the connection to the Blackberry infrastructure via Wifi doesn't work.

Checking my HRT against the one of a phone on another provider I realise I'm missing the Wifi [60] (or might be another number somewhere else) that a lot of people on the web talk about.

My question is: does anybody know if the practice of not provisioning this HRT is common? Do they do this to force people to use Data instead of Wifi or is it simply a bug in their provisioning template? Is there a way a part from hacking their system and adding it for me to have it? (I presume it's a no).

I ask you this because I called already several times and their support, although very friendly and trying to be helpfull, goes on "Ehm, ehm, well, you know, a technician told me it's something to do with the router IP..."

Think they don't actually know what's up. So here I am, checking if anyone of you knows something about possibly missing "Wifi HRT"...

I already tried doing a "Register" on the HRT entries, I tried the battery pull trick, I tried resending service books, I tried talking nicely to my phone, even put it close to the router so they became friends, did a couple of spins and walked on my hands. Didn't fix it.

Thanks for your time and happy New Year!
Ka.
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Old 12-31-2008, 09:39 AM   #2 (permalink)
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Carriers can certainly choose whether or not to offer wifi to their customers. If that was the case here, I would think your carrier would have been more up front about it when you contacted them. Trusting in the good intentions of others, I would guess that they just haven't figured out how to fix your issue as yet.

No hack that I am aware of to restore it for you, unfortunately.
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Old 12-31-2008, 09:44 AM   #3 (permalink)
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Called again and they told me somebody was going to have a look at it.

Sent an email, hoping in some answer.

Thanks for yours btw!

Ka.
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Old 12-31-2008, 09:47 AM   #4 (permalink)
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No worries...best of luck!
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