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Old 01-07-2009, 04:46 AM   #1 (permalink)
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I just recently purchased and 8320 (Ebay) as well as a plan through T-mobile D (In Germany). When I attempt to register it online I get a response that says "Your account has been suspended" or "An account already exists with this pin". T-mo D staff can't see anything wrong with my account nor do they see any information about the previous registration. They also don't know how to unsuspend the account which I did not create. I also have a second issue of getting only "edge" and not "EDGE". I have tried the battery pull method and wiping the handheld, but still no change. I even tried the HRT method. I don't have any information on where and with what carrier this phone was previously registered with. Thirdly, I don't have an email setup icaon at all. I did the "show all" on the home screen. Can anyone provide me with some HELP? According to the seller on Ebay, This phone was brand new, in box, never used. It appeared that way when I recieved it. I see otherwise now. Thanks.

(any and all support welcome & greatly appreciated)
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Old 01-07-2009, 05:29 AM   #2 (permalink)
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Wirelessly posted

Hi.

The edge signal and the non existence of an email settings icon points to your Blackberry Data plan not having been activated yet. When activated you will receive a registration message, an email settings icon and a browser icon.

The message 'an account already exists for this PIN' usually means that someone has registered this device before. That said I would be inclined to wait for your activation to kick in then try to register again and take it from there.

Do not leave any feedback for the ebay seller until you have this BB working fully.

Should you have any further problems after activation let us know.
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Old 01-07-2009, 10:15 AM   #3 (permalink)
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"Account suspended" generally means that the device was either reported as lost or stolen or the owner was late in paying his bills. Doubtful that you will be able to activate it if that is the case.

"Account already exists" means the previous owner did not cancel their BIS account, therefore that must be done before you can set up your email. In most cases, the previuos owner needs to contact their carrier and cancel their BIS service as well as the phone service.

"edge" generally means there is no data connection available. The device needs to be provisioned by your carrier and the proper service books needs to be sent. Since you are have the other issues, it is not likely this will happen until/if you get the PIN released for you to use.

Here is a link about buying a used BB on eBay. Buying a BlackBerry off eBay - BlackBerryFAQ
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Old 01-07-2009, 02:18 PM   #4 (permalink)
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Thanks to "Foxglove" & "Dubdub" for the quick advice. I'll try to contact the seller to see if he in fact had registered my BB before selling it to me so he can cancel his bis account. I'll let you know if it works. Thanks again.
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Old 01-30-2009, 08:28 AM   #5 (permalink)
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Hi

I have the same problem, or one of them. i bought the pearl 8100 on ebay and everything works fine. I wanted to register an email account but couldn't because of the error saying there is an existing account registered. I contacted the seller and told him about it. He contacted customer care (o2) and they said that there is no account registered to it. Afterwords I realised that i cant register my account cause im pay & go. now im trying to sell the phone but the buyer says there is an account registered to the IMEI. Customer care is telling me there isn't any registered to it.

Any adwise please?
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Old 01-30-2009, 10:13 AM   #6 (permalink)
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Sounds to me like there is an account registered. Keep calling the carrier and request it be escalated to the next support level.

PS. It isn't nice to hijack a thread.
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Old 05-07-2009, 10:24 AM   #7 (permalink)
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Default Pin 244761ec

Quote:
Originally Posted by mpinvstg8or View Post
Thanks to "Foxglove" & "Dubdub" for the quick advice. I'll try to contact the seller to see if he in fact had registered my BB before selling it to me so he can cancel his bis account. I'll let you know if it works. Thanks again.
Hi, I live in Venezuela and I have the same problem i can't register BB services because my PIN is duplicate, I am looking that your PIN is the same that mine!! one question have you this equipment BB now????..... Thanks
Ana
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Old 05-07-2009, 10:31 AM   #8 (permalink)
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Quote:
Originally Posted by mpinvstg8or View Post
I just recently purchased and 8320 (Ebay) as well as a plan through T-mobile D (In Germany). When I attempt to register it online I get a response that says "Your account has been suspended" or "An account already exists with this pin". T-mo D staff can't see anything wrong with my account nor do they see any information about the previous registration. They also don't know how to unsuspend the account which I did not create. I also have a second issue of getting only "edge" and not "EDGE". I have tried the battery pull method and wiping the handheld, but still no change. I even tried the HRT method. I don't have any information on where and with what carrier this phone was previously registered with. Thirdly, I don't have an email setup icaon at all. I did the "show all" on the home screen. Can anyone provide me with some HELP? According to the seller on Ebay, This phone was brand new, in box, never used. It appeared that way when I recieved it. I see otherwise now. Thanks.

(any and all support welcome & greatly appreciated)
Hi is Anaeveli again, I bought the BB in ebay too from Hong Kong and have the same PIN. This is the problem!!!
The seller is mm2happy in ebay??? Do you bought with seller, too??
Thanks
Ana
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Old 05-07-2009, 10:49 AM   #9 (permalink)
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Quote:
Originally Posted by Anaeveli View Post
Hi is Anaeveli again, I bought the BB in ebay too from Hong Kong and have the same PIN. This is the problem!!!
The seller is mm2happy in ebay??? Do you bought with seller, too??
Thanks
Ana
Wow, I didnt know it was possible to clone PIN numbers..
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Old 05-22-2009, 02:19 PM   #10 (permalink)
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empty one:

IMEI: 355256027102911
PIN: 2557DFAB
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Old 05-22-2009, 04:22 PM   #11 (permalink)
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Quote:
Originally Posted by makedonce View Post
Wow, I didnt know it was possible to clone PIN numbers..
It is possible using pirated RIM software and is very illegal. Hence, we don't discuss it or allow posts that do.
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