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Old 01-13-2009, 07:01 PM   #1 (permalink)
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Hello,

I accidently locked myself out of my phone. My phone had a password to it, and I forgot the password and already used up the set amount of tries that I was allowed. I called customer service and the blackberry technical support for my blackberry 7230 and they are asking me to type in blackberry as my new password. My question is, if I do that will that erase all my data and set me back to my default system restoration? Or will it have my old messages/data but just erase my forgotten passwrord.

Is there anything available for me to save my data even if I am locked out?
My data is very important to me, and I do not wish to loose it.

Thanks for your help!

Last edited by lk43 : 01-13-2009 at 07:04 PM.
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Old 01-13-2009, 07:03 PM   #2 (permalink)
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Quote:
Originally Posted by lk43 View Post
Hello,

I accidently locked myself out of my phone. My phone had a password to it, and I forgot the password and already used up the set amount of tries that I was allowed. I called customer service and the blackberry technical support for my blackberry 7230 and they are asking me to type in blackberry as my new password. My question is, if I do that will that erase all my data and set me back to my default system restoration? Or will it have my old messages/data but just erase my forgotten passwrord.

Is there anything available for me to save my data even if I am locked out?
My data is very important to me, and I do not wish to use it.

Thanks for your help!
Yes, you will lose the data. If you cannot remember the password there is no way around it. I'm very sorry.

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Old 01-13-2009, 07:08 PM   #3 (permalink)
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I guess you never used the Backup facility included in Desktop Manager.
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Old 01-13-2009, 07:33 PM   #4 (permalink)
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Wirelessly posted (hope is everything!)

Tough lesson learned
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Old 01-14-2009, 08:51 AM   #5 (permalink)
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Thank you very much for your help.
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