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Old 02-14-2009, 02:16 AM   #1 (permalink)
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Hello; well, I was handed my new BB8310 from work the other day, all synched up to my work emails and guaranteeing I am now never more than an email away from my office (great!). It was working fine. Emails were coming in, I was answering them. The office was no doubt thrilled!

Anyway, I thought it would be interesting to see what was on the CD disc that came in the box so when I got home last night, I downloaded the BB software onto my HOME (not my office) computer choosing the default settings (although accepting the one setting where it says something about home and office emails). However, this seems to have to have messed up my BB. Whereas before, to unlock it and start using it I just entered my password that I'd set up at work, it now asks me to enter "Blackberry" to continue. I type this in and either the message just reappears or it just switches off. Needless to say, neither is helpful! I have now deleted the BB software download but to no avail (it was just a thought).

So, any thoughts, comments (other than "you muppet!") appreciated. Can I fix this or is this something I will have to sort out when back at work next week?

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Old 02-14-2009, 08:51 AM   #2 (permalink)
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Actually, when it asks you to enter "blackberry", it's because you've already entered the password incorrectly several times. You need to be sure whether your password is numbers or letters and if letters, upper or lower case.

For example, when I first got my BB, I thought I entered 1234 (not the real set of numbers of course). But -- it was actually wers, the letters on the same keys because I would have had to explicitly chose the num function (alt key for individual numbers or alt left shift to lock numbers on) to really enter numbers and I didn't. Once I figured that out, I've been fine. I still think of 1234 when I'm entering on my BB but when I use DTM, I have to be sure to use wers. And now, when I have problems entering my password on my BB, it's usually because I have left the num lock or caps lock keys on. Check and see if that might be the problem.

Also, be aware that if you type your password incorrectly too many times, your BB will be automatically wiped.

The other thing I can think of would be that possibly, one of the security policies set by the BES is something that won't let you use the BB with DTM on a computer unless it is connected to your work internet? Not sure if they can do this, but with BES, I know they can lock out almost anything they want to. So you may need to call your help desk if you can't resolve the password thing.
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Old 02-14-2009, 12:01 PM   #3 (permalink)
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Thanks Carroll. I reckon it's a help desk job. I tried my password again ....very carefully ... and that didn't change anything so I think I well and truly messed it up!!! Oh well
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Old 02-14-2009, 12:27 PM   #4 (permalink)
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Installing Desktop Manager on a Home computer and setting it up for BES use will mess up the encryption key required for you to get your emails.

When you enter the incorrect password too many times it simply wiped your device.

I would go into Control Panel >Add/Remove Programs. Scroll down to BlackBerry Desktop Manager. Click on Remove/Modify and then modify the installation and choose "Personal Email" instead of Work or BES. That way when you connect the device it will not change any of the encyrption key settings from your BES.

Then you're going to have to call your IT dept. You should be able to enter the password 10 times and then type blackberry. The device will wipe and allow you to set a new password. Then you'll have to get the device reactivated on the BES and your IT dept can help you with that.
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