02-14-2009, 08:51 AM
Join Date: Mar 2007
Location: San Antonio, TX
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Actually, when it asks you to enter "blackberry", it's because you've already entered the password incorrectly several times. You need to be sure whether your password is numbers or letters and if letters, upper or lower case.
For example, when I first got my BB, I thought I entered 1234 (not the real set of numbers of course). But -- it was actually wers, the letters on the same keys because I would have had to explicitly chose the num function (alt key for individual numbers or alt left shift to lock numbers on) to really enter numbers and I didn't. Once I figured that out, I've been fine. I still think of 1234 when I'm entering on my BB but when I use DTM, I have to be sure to use wers. And now, when I have problems entering my password on my BB, it's usually because I have left the num lock or caps lock keys on. Check and see if that might be the problem.
Also, be aware that if you type your password incorrectly too many times, your BB will be automatically wiped.
The other thing I can think of would be that possibly, one of the security policies set by the BES is something that won't let you use the BB with DTM on a computer unless it is connected to your work internet? Not sure if they can do this, but with BES, I know they can lock out almost anything they want to. So you may need to call your help desk if you can't resolve the password thing.