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Old 10-29-2005, 08:17 PM   #1 (permalink)
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Default 7100g Stumped

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Hey Guys,

Great resource you all have developed here. I am new to the Blackberry community and am having some issues with my 7100g. We are running a BES along with Outlook 2003 and the Desktop Manager v4.1.. When we (an IT rep and myself) originally activated my new BB and installed the v4.1 software, everything appeared to work properly, all my PIM data synchronized and the phone features as well as send and recieve of email worked great. Subsequent to this however the desktop software doesnt seem to be doing its job... When I connect my BB 7100g via USB and launch the desktop software, it goes into this "Working" mode and will not allow me to open intellisync. I entered all of my old cellular contacts into my Outlook contacts and was hoping all of those would come over but it doesnt seem to ever break out of this "Working" mode no matter how long I leave the BB connected.. The screen on the BB just simply shows 2 icons and reads "connected to desktop".. I have tried reloading the software as well as deleting the files in the intellisync applications folder to no avail... Any suggestions?

Thanks for the help..
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Old 10-29-2005, 09:05 PM   #2 (permalink)
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Well it would figure that I would break the code as soon as I posted this message... I removed the battery from the 7100g, rebooted, plugged in and all is well.... I guess there was some system hangup on the handset not allowing the sync to happen...
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Old 10-31-2005, 07:51 AM   #3 (permalink)
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It's amazing how many problems can be fixed by pulling the battery. Actually, I'm sure it really only addresses the symptom but in most cases it's enough to get you past the issue at hand.
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Old 10-31-2005, 09:03 AM   #4 (permalink)
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Quote:
Originally Posted by takeshi
It's amazing how many problems can be fixed by pulling the battery. Actually, I'm sure it really only addresses the symptom but in most cases it's enough to get you past the issue at hand.
I agree. That old pop out the battery usually does the trick. It'll save you a whole lotta time and grief if you try that first.
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