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Old 03-23-2009, 09:53 AM   #1 (permalink)
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Default Problem with the 8330 with Nextel service (formally sprint)

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I am a System Admin that manages the BES at our office and I am having an issue with 2 users that I can't seem to fix. The environment is synchronized with Exchange 2003. For some reason these users can't reply to email from their BB; they receive a red "X" when they try to. I have wiped the handheld, deleted/re-added the BB acount each time I have tried the following; deleted the CMIME service book and re-added that hasn't worked, also removed users from all groups in Active Directory as it seems to be an issue with their AD account;that didn't work as well. When I copy the users account in Active Directory that resolves the issue. I have 10 users on the BES and only these 2 don't work.
Scott L.
Email: [email address]
Old 03-23-2009, 02:56 PM   #2 (permalink)
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What is the Message Status for those messages that receive the red X (open message, scroll up into the header field)?
No longer a BES Admin, but it was fun while it lasted!
Old 03-23-2009, 02:57 PM   #3 (permalink)
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Welcome to the forums.

When you get the red X, open the message, what does it show next to status? Also, can they compose a new email or is it only an issue with replying?

I use GroupWise, not Exchange, but this may be of some help...
BlackBerry - Send As Issue
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]

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