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Old 11-02-2005, 10:23 AM   #1 (permalink)
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Default Help...Corrupt Driver

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I have a Blackberry 7730 and I am not able to get the Desktop manager to recognize the handheld device when it is connected via a USB cable. I get this error message “USB device not recognized.” I have troubleshooted with the RIM and T-Mobile tech support team and they have walked me through various procedures with no success. The conclusion is that the driver on the handheld is corrupt and the handheld needs to be replaced. I was told that there is no way to reinstall the handheld driver since I would need to connect it to a PC, which takes me back to the problem of the PC not recognizing the connection. I have another blackberry and I have tested out that particular USB port and it seems to work fine. The cradle should work fine since I am able to charge the battery. Any ideas on how to reinstall the driver on the handheld? Are there any independent service centers that specialize in fixing advanced blackberry device issues? Any in NY? Please provide contact info.

I have many email addresses stored on the device and I was told that the only way to save the addresses to the SIM card is to do it manually one by one. Is there anyway around it?

Your help would be greatly appreciated?

Last edited by bigwavenv : 11-02-2005 at 10:31 AM.
Old 11-02-2005, 09:50 PM   #2 (permalink)
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If you have verified that another BB works fine on your PC then it is most likely a handheld issue and will have to be replaced. There is no way to backup your contacts without physically connecting to your PC meaning you would have to save them to the SIM card.

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