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Old 03-30-2009, 01:57 PM   #1 (permalink)
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Default 50% of users on BES not receiving e-mails

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Hello
Beginning yesterday, i have a problem with BB users, from which approx 50% have problems receiving e-mails. They are able to send successfully e-mails, but not receiving any.
My users are located in USA (users without problems) and Europe (distributed between 2 network providers in 2 countries, both having described problems on about 50% of users).
BES server tries to send e-mail, but after timeout, the message is put to queue:

> 03/28/2009 11:21:44 PM {Jan Hruska/Country/CORP} Message sent to handheld (PIN 435K2JD4, "mail\jhruska.nsf" on CN=SKMail1/OU=Country/O=CORP): folder "($I****)", posted date 03/28/2009 11:20:54 PM, added date 03/28/2009 11:20:58 PM, TID=7105707, RID=-1795539076, NID=DCA0E
> 03/28/2009 11:34:09 PM {Jan Hruska/Country/CORP} Message queue: total pending packets=1 (1:0:0:0:0:0:0:0:0:0), packets sent to wireless network=1, internal packets=0, queued events=1. Last HH Contact: 03/28/2009 10:36:35 PM

I was thinking about some authentication issue, connectivity problem... but e-mails originated on BB device are being delivered successfully. Also providers did trace inside their network. Result - when sending e-mail from BB device, packets are correctly delivered to RIM. When sending e-mail to BB device, no packet activity detected from RIM side.

any ideas? any help highly appreciated
Thanks!
M.
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