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Old 03-31-2009, 08:13 PM   #1 (permalink)
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I have a new BB Bold and I can't setup my email account. When I open the Email Settings, the BB take me to the Browser and does not allow me to create the email setup.

How can I create that setup???
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Old 03-31-2009, 08:14 PM   #2 (permalink)
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Welcome to the forums.

Do you have a BlackBerry data plan?
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Old 03-31-2009, 08:14 PM   #3 (permalink)
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Originally Posted by nubee View Post
I have a new BB Bold and I can't setup my email account. When I open the Email Settings, the BB take me to the Browser and does not allow me to create the email setup.

How can I create that setup???
Do you have a Blackberry Data Plan? Does it give you an error message?

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Old 03-31-2009, 08:26 PM   #4 (permalink)
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Yes
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Old 03-31-2009, 08:32 PM   #5 (permalink)
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Oh, no, its just that when I click the email setup, its take me to the browser and then does not do anything
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Old 03-31-2009, 08:33 PM   #6 (permalink)
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Oh, no, its just that when I click the email setup, its take me to the browser and then does not do anything
Can you navigate to other sites using your browser? Try a battery pull while the device is on. After it has restarted try again.

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Old 03-31-2009, 08:42 PM   #7 (permalink)
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When the email setup take me to the browser I can navegate throw the internet, but it does not take me to anywhere that I can setup my email account.
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Old 03-31-2009, 08:52 PM   #8 (permalink)
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Quote:
Originally Posted by nubee View Post
When the email setup take me to the browser I can navegate throw the internet, but it does not take me to anywhere that I can setup my email account.
Is the device used? Did you buy it unlocked from one carrier and then transfer to another? If it's the later you should be able to do it from a PC here:

Where can I log into my BIS account? - BlackBerryFAQ

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Old 03-31-2009, 10:44 PM   #9 (permalink)
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the device are new... it came with a CD, but I can't run the cd, because it does not support my mac.
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Old 03-31-2009, 11:03 PM   #10 (permalink)
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Originally Posted by nubee View Post
the device are new... it came with a CD, but I can't run the cd, because it does not support my mac.
You don't have to run the software to set up your email. Just go to the website in the link above for your carrier. Mac will work!

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