BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-01-2009, 11:33 AM   #1 (permalink)
New Member
 
Join Date: Apr 2009
Model: Bold
PIN: N/A
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile Need BB Messenger Help! Please!

Please Login to Remove!

Hey guys, I am trying to use BB messenger with a friend of mine, we have been using it back and forth with no problems for about 4 months now. All of a sudden it says he is "unreachable" and on his end it says i am "unreachable". We can text back and forth and both of our status' are set to "available". Does anyone know what might be wrong or hopefully how to fix this?? please help!! thanks!!
Offline  
Old 04-01-2009, 01:14 PM   #2 (permalink)
New Member
 
Join Date: Mar 2009
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

I have only seen this when one our more of the people talking is out of range of signal or is using very poor grps etc to be able to send messages on messenger.
Offline  
Old 04-01-2009, 01:55 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2005
Location: Lake Charles, LA and College Station, TX
Model: 9550
Carrier: Verizon
Posts: 347
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Malibuhk22 View Post
Hey guys, I am trying to use BB messenger with a friend of mine, we have been using it back and forth with no problems for about 4 months now. All of a sudden it says he is "unreachable" and on his end it says i am "unreachable". We can text back and forth and both of our status' are set to "available". Does anyone know what might be wrong or hopefully how to fix this?? please help!! thanks!!
I was having this issue Sunday but it got resolved Monday. Someone ended up calling RIM I think. I had a support ticket to call them, but you require seven digits and the girl at AT&T only provided six. The problem I was having was that I could not reach users in the UK, some other people had reported not being able to reach users in Canada and other parts of Europe. We confirmed that we weren't on our phones by corresponding through e-mails.

Maybe it is a capacity issue. If it becomes a major problem, call your carrier, as they can escalate the call to Research in Motion. On AT&T at least, you will have to jump through all the hoops before you are finally transfered to RIM.
__________________
Glenn
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.