BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-01-2009, 08:15 PM   #1 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8820
PIN: N/A
Carrier: Movistar
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Is my carrier lying to me?

Please Login to Remove!

I bought a BB the other day and went to my carrier's offices to get the BB service. They switched my account over today and to my surprise, I still don't have the service.

After many hours on the phone today, they want me to go back to their offices because they need to "load a service" on my phone. Normally, I wouldn't even think about it, but given the fact that they don't really seem to know what they're doing, I kind of doubt it. What are the odds of a service rep forgetting to "load the service" when I was there and signed to contract? What are the odds than when he saw me walking in today and talked to me he didn't mention that he forgot to add the service?

Shouldn't these services load when I press the send service books through the website? (hxxp://movistar.uy.blackberry.com)

Do they really need me to go to load something on my phone or do they just want me to go because they don't know what the hell they're doing?

The reason why I ask is because if I go in there tomorrow and it turns out that they could just do something on the computer to make my BB work, they're going to need the police to escort me out. It will be the fourth time I will have to go in their offices and I really, really, really, don't want it to be in vain.

So, are they yankin' my chain? Is there really something that needs to be loaded on the phone that can only be done there? If so, will I have to go there every time I upgrade my firmware?

Thanks!
Offline  
Old 04-01-2009, 08:23 PM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

You should not need to go into the store to activate the device, unless they want to confirm something on the device like the SIM or IMEI (which they could get from you over the phone).

And no, you don't need to go to the store to upgrade your firmware/OS.

yank yank yank
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 04-01-2009, 08:40 PM   #3 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8820
PIN: N/A
Carrier: Movistar
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I know I can upgrade my firm at home, the question was if every time I did it they were going to ask me to go to the store to "activate" the service.

I know that going to the store to activate or load whatever they want to load doesn't seem RIM to me. If every time something happened to a BB required the client to go to the store, it would be chaos. Besides, isn't that what the Send Service Books button is for in that website?

SIM, PIN or IMEI I know can be asked on the phone, so I really don't know exactly what it is they need from my Berry.

Whatever it is, it sounds fishy.
Offline  
Old 04-01-2009, 08:42 PM   #4 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

No, there should not ever be a need to go to a store to activate the service.

The service books don't activate your device, they are what allows your device to communicate to your carriers network. They are received after activation.

Sounds lazy to me.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 04-01-2009, 09:19 PM   #5 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8820
PIN: N/A
Carrier: Movistar
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What is activation? Is that what they might want to do?

I bought this BB used from a friend, wiped all data by upgrading the firmware, and the carrier hasn't touched it since.
Offline  
Old 04-01-2009, 09:23 PM   #6 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Activation is what they do in their system. They 'activate' the device on your account with your cell number, based on the PIN and IMEI/ESN that you give them.

Once the device has been activated, it may then need to be 'provisioned' which are steps done on the phone itself so that the network can 'see' the device.

It's possible they want to do the provisioning steps themselves to ensure it's working properly.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 04-01-2009, 10:07 PM   #7 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8820
PIN: N/A
Carrier: Movistar
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Seems like it is going to be me and the police tomorrow... haha
Offline  
Old 04-01-2009, 10:16 PM   #8 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default

Quote:
Originally Posted by daiver View Post
Seems like it is going to be me and the police tomorrow... haha
Why? The police do not offer BlackBerry service.
__________________
I h8 txtspk.
Offline  
Old 04-02-2009, 08:23 AM   #9 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by daiver View Post
Is my carrier lying to me?
For them to lie they'd have to know the truth. It just sounds like they're ignorant to me.

Surely you can call your carrier and ask for their data support staff? Don't rely on the store reps.
Offline  
Old 04-02-2009, 10:16 AM   #10 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by dc/dc View Post
Why? The police do not offer BlackBerry service.
Read the whole thread, dc/dc
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-02-2009, 10:18 AM   #11 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

OP, I feel your pain. Takeshi has the right idea, avoid store reps and call your carrier (network) tech support. And ask to speak to somebody who knows about BlackBerry data plans.
There is no guarantee they will connect you to someone who knows about BB data plans, but so far your store reps have demonstrated how little THEY know, lol.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-02-2009, 10:27 AM   #12 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8820
PIN: N/A
Carrier: Movistar
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Alright, I'm up and running.

A good night's sleep was enough to relieve my stress level and I went this morning to the store (which is a huge building, kind of like their main support office) and talked to another rep, before my stress levels were back on their normal levels due to work.

I told him my problem and he checked the system only to find that my BB plan was not activated. The dubf**k rep that changed my contract forgot to tick an option or something in their system and my phone plan was changed, but my data plan wasn't.

Either way, everything's working now and I truly believe that once you go black, you never go back. Blackberry, that is... I'm loving it already. Goodby S60!
Offline  
Old 04-02-2009, 10:28 AM   #13 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Yay, glad you got it sorted
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.