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Old 04-02-2009, 02:35 AM   #1 (permalink)
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Default Advanced backup via desktop manager gone

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Hi folks, I'm not at all familiar with BBs, but I have to work with one for a user. We had to wipe the device today, so I installed the latest DM and backed up his data through the advanced tab. Then we wiped it and set up his exchange. When I went to move his data back to the the BB, there was nothing listed on the computer side in DM.

I watched the status bars during the back up and it took about 10 minutes, so it was presumably doing something. And everything appeared on the computer (left) side after the backup. But when I reconnected it, there's nothing there. I can't find any .ipd files on the computer. Is there another extension I should be looking for?

I'm very green in all things BB, so I'm hoping that I'm just doing something wrong when trying to reload it. But I'm very worried because losing a user's data is an egregious error and, IMO, just about the worst mistake one can make. Any help is GREATLY appreciated. TIA.
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Old 04-02-2009, 07:32 AM   #2 (permalink)
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Welcome to the forums.

What do you mean you backed his data up through the advanced tab? Also, the backup's extension will be .ipd. If you can't locate one on your PC, you won't be able to do a restore.
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Old 04-02-2009, 09:56 AM   #3 (permalink)
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Thanks for the welcoming JS.

In Desktop Manager, under Backup/Restore, there are three options. One is Backup. One is Restore. And one is Advanced. The Advanced allows you to back up or restore specific things like Calendar Settings, Alarms, etc. I assumed that this is what I needed because we were switching the user onto Exchange and I could not restore the BB completely after wiping it.
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Old 04-02-2009, 09:59 AM   #4 (permalink)
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I understand what you're saying.

You should have done a complete backup and then an advanced restore. That way you could just restore the databases you need.
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Old 04-02-2009, 11:02 AM   #5 (permalink)
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Thanks for the fast reply JS!

Are you saying that the Advanced backup is not actually a backup unless you have already done a full backup? Why would it tell me it was backing up and then not? Like I said, it showed each thing it was transferring, and afterward it showed that the information was on my computer in the Advanced section view. Is that information really not stored anywhere?

I know I'm new to DM, but the idea that software would show me that it's transferring, then show me that that information was on the computer, but then not actually store any of it seems absolutely ludicrous.
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Old 04-02-2009, 11:07 AM   #6 (permalink)
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The Advanced backup should work. I assume you clicked on the device database (right column) that you wasn't to backup and clicked on the arrow to move it to the right column.

When you close, it should prompt you if you want to save. Did you get that prompt. It should be Backup-(2009-04-02).ipd by default, if you did it today.
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Old 04-02-2009, 11:34 AM   #7 (permalink)
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I don't recall getting any prompts when closing.

I also decidedly don't have any files with names resembling that nor any .ipd files on the computer.
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Old 04-02-2009, 11:40 AM   #8 (permalink)
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I'm afraid you lost all of the user's data.

I always do a complete backup. I only go into the advanced option to restore certain databases, or clearing corrupt databases on the device.
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Old 04-02-2009, 11:48 AM   #9 (permalink)
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Well that's a bummer, JS. Fortunately I had transferred the email, contacts, and calendar to Exchange already and removed the media card before wiping, but this does not inspire much confidence in me (from him or me).

Anyways, thanks for all the help!
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Old 04-02-2009, 11:50 AM   #10 (permalink)
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It's a learning experience. Don't be too hard on yourself. We all have to start somewhere, and we learn from our mistakes. Keep your head up, you will gain that confidence, no worries
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