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-   -   Deleting email from inbox not deleting in device (http://www.blackberryforums.com/general-blackberry-discussion/18472-deleting-email-inbox-not-deleting-device.html)

mbisciotti 11-03-2005 03:13 PM

Deleting email from inbox not deleting in device
 
I am supporting 2 users that have the BB Rim. When they delete email from Inbox in Outlook (97 and XP) it doesn't delete from BB unless connecting usb and synching. They claim this wasn't happening before.
If anyone knows can you please point me in right direction?

Thanks

antisepsisDC 11-03-2005 03:23 PM

Messaging > Options > Email reconciliation

juwaack68 11-03-2005 03:24 PM

What types of devices are these? Are they on a BES?

mbisciotti 11-03-2005 03:39 PM

sorry
 
I have Desktop Manager and Redirector installed as client software. We dont use BES. (which I assume means Blackberry Ent Server).

mbisciotti 11-03-2005 03:39 PM

sorry again
 
Also what is email reconciliation?

Donna 11-03-2005 03:46 PM

E-mail reconciliation is when you delete from the desktop inbox and it also comes off the BlackBerry. Default setting is OFF, you need to change it for ON.

mbisciotti 11-04-2005 08:04 AM

Bb
 
Is the reconciliation on the device, Desktop Manager or Redirector?
thanks for help

ChrisHolak 11-05-2005 05:49 AM

Its on the BB. Go to Messages, and click on the date, not the message, but the date, and go into options. You should see email reconsiliation. Go into that, and you should see delete on, ensure it is set to handheld and mailbox.

mbisciotti 11-08-2005 08:45 PM

Bb
 
I checked the settings on BB for reconciliation and its set to handheld and mailbox. I tested it by sending a an email and then deleting it from mailbox it doesn't delete it from BB. Anything else that you know of??? Any help would be appreciated.


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