04-07-2009, 06:22 PM
Join Date: Apr 2009
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| | No Contact Name ID when using extensions
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I am new to Blackberry a long time treo user. All of our 5000+ contacts use the extension feature for all of their numbers. So far the Blackberry has presented a fiable solution for our communication needs until the following short coming has appeared.
When using a pause, wait, or x after a 10 digit phone number to preface an extension the contacts name does not appear when they call only their phone number appears on the screen.
I have called tier II support twice with no apparent solution available.
Does anyone know of a work around to get the contacts name to appear when using extensions?