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Old 11-04-2005, 04:07 PM   #1 (permalink)
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One of my users is having trouble receiving emails from his YahooMailPlus account. We recently moved them over to a v4.0 BES to handle their business email accounts but he still wants to receive his personal emails.
His webclient settings all seem to be correct and I already removed the email account, re-configured it and re-sent the service book. His Yahoo account has POP enabled and he receives emails just fine in his Yahoo Inbox. He recently got a new device and moved his old SIM card over to it without a problem. This problem had been occuring even before we moved them to the BES.
Is there some glitch on Yahoo's end that causes this problem, or am I missing a setting somewhere? Thanks in advance.

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Old 11-05-2005, 10:35 AM   #2 (permalink)
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did you make the setting in the yahoo side to foward? i made it just foward to my blackberry e-mail address. thats what i had to do with mine.
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Old 11-10-2005, 12:45 AM   #3 (permalink)
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That makes sense. I'll give it a shot. Thanks for the reply
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Old 11-10-2005, 03:33 PM   #4 (permalink)
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on his webclient, make sure he changed the device information. When you change devices you need to make sure that you also put in the IMEI and PIN information of the new device.
Otherwise it will still be sending his webmail to his old device...
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