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Old 11-07-2005, 01:56 PM   #1 (permalink)
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Question HELP Intalling Blackberrys!!

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Is there a procedure before giving them to the user!?? Is there a sync between the server and blackberry that needs to be done before syncing with desktop manager?
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Old 11-08-2005, 02:28 PM   #2 (permalink)
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I can't begin to help you. Help us help you.
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Old 11-08-2005, 03:29 PM   #3 (permalink)
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What do you mean you canít help me? How does the blackberry system work? I know when they first came out we had to sync the new ones up to the server before handing them out to the users? Just was wondering because I am having a hell of a time getting two of the 7290's to work correctly!



I load the desktop manager and then sync them up to Outlook, it looks like its working but nothing comes over to the Blackberry? It detects the USB connection and it shows the PIN #?



I have to devices doing the same thing for two different people? They are setup on the server we have deleted them and re added them to the server.





So tell me your procedure on setting someone up on a blackberry?? Anyone???
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Old 11-08-2005, 03:33 PM   #4 (permalink)
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Do you have Blackberry Wireless Sync selected in the PIM options for the Calendar?

What version of server software are you running? What version of handheld sofware are you running? What version of the Desktop software are you running?

On a scale of 1 to 10 how would you rate your technical prowess?

Are you or have you ever been a communist? Do you believe in UFOs?

You have to admit your original post was almost like posting "Help me, my car won't work!" In a car forum. If you do not provide us with the exact details of your situation, you're going to get the run-around from us.
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Old 11-08-2005, 03:39 PM   #5 (permalink)
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Wow... I think RTFM would apply to this scenario...
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Old 11-08-2005, 04:52 PM   #6 (permalink)
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One thing that might help is to make sure the device has the necessary wireless plan on it. You won't get anywhere without that. Just a frozen waffle that can make phone calls.

But I like the RTFM idea!
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Old 11-08-2005, 06:18 PM   #7 (permalink)
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Quote:
Originally Posted by jtechie
What do you mean you canít help me? How does the blackberry system work? I know when they first came out we had to sync the new ones up to the server before handing them out to the users? Just was wondering because I am having a hell of a time getting two of the 7290's to work correctly!



I load the desktop manager and then sync them up to Outlook, it looks like its working but nothing comes over to the Blackberry? It detects the USB connection and it shows the PIN #?



I have to devices doing the same thing for two different people? They are setup on the server we have deleted them and re added them to the server.





So tell me your procedure on setting someone up on a blackberry?? Anyone???
Since when is it cool to goto a blackberry resource like BBF and get cranky with people who can help you, but want a little bit more info to help you better. Do you think any of us get paid to help people like you?

What do you mean you canít help me?

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ You know what that line there makes me think??? It makes me think What do you mean you haven't paid for TSupport? If you want to be all bossy and everything, PAY FOR TECH SUPPORT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

Then you can be as bossy as you want, or at least until whoever you are paying tells you where to go shove your blackberry.

Obviously you are too incompetent, too impatient and too ungrateful to be handling blackberry administration.

Here's a hint for you... http://www.blackberry.net/support

Some peoples' children...

cd.
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Old 11-08-2005, 06:30 PM   #8 (permalink)
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Can we say moderate first ten posts?
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Old 11-08-2005, 06:34 PM   #9 (permalink)
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Maybe instead of asking people if they are 13 or over or whatever the age is a more simple question like "are you too stupid to own a blackberry?" would be a better way...
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Old 11-08-2005, 09:13 PM   #10 (permalink)
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It means we need more information to construct anything meaningful. Unless we want to just type out 12 pages of troubleshooting steps to account for everything and anything.

Stone's right. What version of the Desktop Manager and server software are you using. also the BlackBerry OS level on the handheld would be useful information too. Also maybe try a different USB port. Sometimes on the Dell Latitudes I seen that cause weird problems. Is the RIM Handheld correctly detected in Device Manager in windows?

I haven't tried another of the OTA provisioning myself. I think your right, you used to intially connect the device to the Server Mananger running on the BES Administrator's PC. Now all you need to do is add the PIN number to the BES server, then we do the setup from their using desktop manager at the user's notebook computer. Works for us. Generally if I have any problem, I just call the service provider (ask for 'Wireless Data Support') and escalate to Research in Motion as needed. Works for me.
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Old 11-08-2005, 09:18 PM   #11 (permalink)
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Looks like the handheld may be setup for desktop redirector.

If the Desktop [CMIME] service book shows a UID that is the user's email address, then the user is setup to use desktop redirector. Now you didn't mention which service book you saw the UID under, but I'm guessing that you're referring to the Desktop [CMIME] service book. See why details can be so important? If the user was setup on the BES correctly, the Desktop [CMIME] service book should show the SRP number for the server. It'll typically be a 7 digit number starting with the letter S and 6 numerical digits.

The user will continue to receive the ETP messages in his/her inbox until the blackberry is setup correctly for use on the BES.

To start off, delete the Desktop [CMIME] service book, plug in the blackberry to the user's desktop. Run desktop manager > redirector settings > security tab > generate keys manually 3 times (remember to click apply after generating the new encryption key). The status should change from "pending update" to "up to date".

Then unplug the blackberry and check the Desktop [CMIME] service book again. If it still shows the user's email address in the UID field, let us know and we can continue this.
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Old 11-08-2005, 09:39 PM   #12 (permalink)
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Correct me if I'm wrong but you won't be able to sync wirelessly if you're running 3.6 on the server.

The desktop manager is the program you install on the PC to sync your email.

Make sure you have your Wireless turned on (you'll see an icon on your Blackberry for it, one of the last my default I believe).

And make sure the user is added to the server before you try syncing.

Also, I don't believe that when you sync, your whole mailbox will show on you Blackberry, only the new stuff (at least for emails).
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Old 11-08-2005, 10:31 PM   #13 (permalink)
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You guys are Great and funny to!





If I was a Techie\support guy I would go out to a site where the device is from and download there latest software first! I guess I figured being on a Blackberry forum we would have smart tech guys out here and that I would get better support then from support hotline! You guys must not be REAL Tech Support people? Wait sorry; you guys ARE acting like Tech Support people!





Now stop it!





Letís assume that when someone asks for help that they have tried everything that was Obvious here!



I do not have Admin rights to the Blackberry Server that is someone else(that will not do his job, that is why I am here). I did call our blackberry support but the did not help. AGAIN; That is why I am here, I do the installs and support on, Handhelds, Printers, hardware, software, and anything else that might need fixed.





Blackberry 7290 Cingular

V4.0.0.219(Platform 1.8.0.129

Kernal v3.8.0.24

GPRS is capitalized

Blackberry server is 3.6 on a 2K server

Desktop Manager 4.1


And yes it is synced with the blackberry wireless calendar
And I will get a message that says: Your blackberry device does not support wireless conectivity!

In the service book under UID is the guys email address I donít know if that is suppose to be there or not, I do not have one to look at that is working!



The Blackberry support also mentioned on the Handheld there should be a Icon for Desktop Manager?? I have never seen this, is this true?

when I send a email from the blackberry to my inbox this is what I get:



This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.



BEGINETP 207

AUqbXuoAAAAAIBAIMjNDOTk4ODkgHFBhbGxhZEpMQGV4Y2hwdG MxLnN3aXRjaC5jb20A9KYHrFAFQ01JTUUDQICAgIEKAAAwMDcx M0M5NjcrRysxAPSSE2F9usZF6Guk/zInBZUAGaI/jmmZfyhezZFmqGiiWmSjE7QbC9K77D+5aPAP96+X0UAzCX889j b9Zhf83hY5IYHsU2yA4OShRQ5WIDV/1ZEmRAbQeyPlCB95jpC6WKA7kB49CzFdauJ/08DP+n2pkJkWlbnpbIQw

ENDETP 1507806793


This problem just started happing ; I have installed many Blackberry devices and have never seen this before. So if you have not seen this before, then you cant help me!

Awaiting your replies!
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Old 11-09-2005, 03:04 PM   #14 (permalink)
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Desktop Manager installs to the PC. Not the handheld. That sets up the Blackberry, redirector, etc. The redirector software will pick up the RIM_NETWORK emails from your mailbox.

And the software is correct. BES didn't support wireless syncing until 4.0, I believe.
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Old 11-09-2005, 03:42 PM   #15 (permalink)
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Jtechie, did you do what HotdogG suggested? The software on the PC thinks you are doing desktop redirector, not Enterpsrise redirection as has been stated. You need to fix that and you are in business. I have seen it where it doesn't connect to a BES like it should have it was setup as desktop redirector. If removing the service book and regenerating keys doesn't do it, you may have to uninstall Desktop Manager and reinstalled choosing Enterpriser server when asked. Also, simply creating a new mapi profile on the pc and telling BB desktop manager to use that profile may get you connected.

WastedYears, Wireless calendar sync has been around since 2.1. Not until 4.0 did everything else synch wirelessly.
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