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Old 11-08-2005, 08:52 PM   #1 (permalink)
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I was in Europe for two weeks, and got a $247 bill when I came back, among which $133 is for Roaming Call charges.

I never placed a call out nor picked up any phone call while in Europe. But I am billed for $0.99 for every incoming phone call because it gets connected to my voicemail.

I called T-mobile and asked them to reduce the charge, no decision yet.

Anyone else in US experienced this while you travel out side of US?
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Old 11-08-2005, 09:01 PM   #2 (permalink)
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I believe you can get roaming for data aswell... did you use any data? If you have a blackberry (which I assume you do, since your here) you probibly used some data.
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Old 11-08-2005, 09:10 PM   #3 (permalink)
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I knew that I would get data roaming charge, and I am ok with that charge. So yes, I have data roaming charge separately. But what I did not like the Roaming Call charge like described above...
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Old 11-08-2005, 09:32 PM   #4 (permalink)
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Hum... I really dont know then; I figured they might have put the data charge under calls. I'm thinking they will just refund (or credit it to your next few bills) it, I had a billing error once with them for T-Zones downloads; said I downloaded some songs from people I never heard of, lol... They fixed it; but with that said it was only like 15 bucks, so it probibly would have cost them more in support charges if I kept calling because they wouldn't fix it. With $133 dispute, they might give you a harder time about it.

Hope it works out for you.
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Old 11-08-2005, 09:42 PM   #5 (permalink)
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I agree with your analysis. Well this Roaming Call charge is not a billing error as they explained to me when I called, but I feel it is some kind of robbery...
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Old 11-09-2005, 06:40 AM   #6 (permalink)
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I believe the deal when roaming outside the US is as follows (same for Cingular):
If you turn on your phone and it registers on the other network, calls to your phone number get routed to your phone in whatever country you're in. If you answer the call, you are charged for roaming. If you don't answer the call, the call get routed back to your voicemail in the USA and you again get charged for a long distance call and roaming, so two charges for one call.

A good place to check is www.howardforums.com in the T-Mobile USA section. Not sure if it will do you any good at this point.

Regards-Michael G.
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Old 11-09-2005, 07:18 AM   #7 (permalink)
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Next time you guys roam with your BBs. Add the $19.99 Unlimited BB International Data feature added to your account. In that way, you don't have to pay anything extra for data roaming.
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Old 11-09-2005, 07:47 AM   #8 (permalink)
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Is Canada covered in the regular BB plans, or do I need to get the $19.99 roaming plan added. I have never gotten a clear answer on this?
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Old 11-09-2005, 08:11 AM   #9 (permalink)
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Canada is roaming on T-Mobile, and mgerbasio is right on.

If your phone rang while you were overseas (and your phone was registered to a tower over there), if that call went to voicemail, you end up paying for the call from the US to your phone, and also the return call from when your phone forwarded the call back to your voicemail in the US. Or something crazy like that.

http://www.t-mobile.com/international/faq.asp

Quote:
Please note these important points about international roaming:

* Unless you switch your device off or activate Unconditional Call Forwarding on your device, you will be billed for calls delivered to your voice mail box while you are roaming internationally.
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Old 11-09-2005, 08:14 AM   #10 (permalink)
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Quote:
Originally Posted by earpon
Next time you guys roam with your BBs. Add the $19.99 Unlimited BB International Data feature added to your account. In that way, you don't have to pay anything extra for data roaming.
I am not worrying about the data roaming. Voice Roaming is my biggest concern. So after reading others posts, looks like if I keep my phone turned off, then I won't be charged for data roaming because when someone calls, my phone won't register with a local tower.
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Old 11-09-2005, 08:30 AM   #11 (permalink)
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Driving this morning to work, I heard that the UPN (TV network) I-Team will run a special on cellphone roaming charges and provide tips how to avoid them. In the NYC area, UPN is on Ch. 9 and the I-Team is part of their news program which will air at 10PM ET...
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Old 11-09-2005, 09:18 AM   #12 (permalink)
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Please let us know what they say in the program. Thank you!
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Old 11-09-2005, 09:26 AM   #13 (permalink)
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Ah, local sweeps time. Nice.
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Old 11-09-2005, 11:43 AM   #14 (permalink)
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Quote:
Originally Posted by pengrus
I was in Europe for two weeks, and got a $247 bill when I came back, among which $133 is for Roaming Call charges.

I never placed a call out nor picked up any phone call while in Europe. But I am billed for $0.99 for every incoming phone call because it gets connected to my voicemail.

I called T-mobile and asked them to reduce the charge, no decision yet.

Anyone else in US experienced this while you travel out side of US?
I am having T-Mobile and have been traveling to India very often. Yes you get charged for every call made to your blackberry even if you do not pick it up. So the thing that has to be done is to forward your voice calls to a office or home number in US, while you travel abroad (if you do not want to receive them and get charged). You have to do the forwarding before you leave US. You can still use your blackberry for receiving and sending mails and even make outgoing calls if required (@$2.99/minute), but you do not get any incoming calls. The data charges are very minimal.
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