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Old 04-30-2009, 09:29 AM   #1 (permalink)
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Default BB keeps turning off

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This may be of help

We have had several BB's that keep turning themselves off, irrespective of the battery indicator strength level showing full.
The only way to get them back on was via battery pull.

Affected devices: 8700, 8310, 8120

All devices being used as mobile and email.

Having tried upgrading and reloading the software without any success we tried simply replacing the battery. So far the devices have gone 28 hours without turning themselves off.

I suspect that the constant drain and re charge has caused issue on the battery. All three users have car kits which also re charge when in cradle.

Adrian
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Old 04-30-2009, 04:19 PM   #2 (permalink)
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Constant recharging is actually a good thing. I'm always taking my bb on and off the desktop cradle when at my desk. It's actually NOT good to let it discharge almost completely before recharging.
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Old 05-01-2009, 07:02 AM   #3 (permalink)
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So they turn themselves off randomly and the battery is good..

I would take one of these BB's in question and shake it up in my hand, one of users had/has this issue and if his BB gets bumped a certain way from the bottom it turns off, his battery it in there pretty good but his battery connectors look a bit out of whack.
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