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Old 05-12-2009, 05:56 AM   #1 (permalink)
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Question Dual-provisioned 8900 Email Delivery

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Heya,

I have an dual-provisioned 8900, i.e. BES and BIS enabled.

The reason for this is so that my company outlook profile can sync wirelessly (BES) and I can still check multiple personal e-mail accounts (BIS) on the same device.

The problem I`m facing is:
New mail received by the BIS e-mail accounts show up in their own individual inbox icons on the handset and ALL new mail also to the "Messages" inbox. (as expected)
New mail received on the BES account is only delivered to the "Messages" inbox icon.
Causing the "Messages" inbox to be a mess-mixture of work & personal, and there is no one icon that can display purely work-related mail.

Is it possible to either:
a) Not deliver BIS mail to the "Messages" inbox and only show up in their individual inbox icons?
b) BES messages to go to their own individual inbox icon, similar to that for each BIS e-mail account?

Or is there a completely different way to sort these that I am not aware of?

Any help is much appreciated,.
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Old 05-12-2009, 06:11 AM   #2 (permalink)
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I believe there is an app called EmPower which does what you are asking for.
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Old 05-12-2009, 06:22 AM   #3 (permalink)
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Empower doesn't work very well if you're running OS 4.5. You're better off sending this link to your BES Admin and have him configure the BB Server as in the instructions. It will load a separate mailbox that contains only your BES email. Just make sure he pushes new service books to your device.

View Document

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Old 05-12-2009, 06:25 AM   #4 (permalink)
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I believe even after that, all messages still go to the Messages folder. R0cky - the Messages folder is not an e-mail Inbox - it is a catch all for all messages (BES, BIS, IM, BlackBerry Messenger, SMS and phone).
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Old 05-12-2009, 06:38 AM   #5 (permalink)
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Hi guys, thanks for the prompt responses!

I appreciate that the Messages inbox is for all level 1 messages and not just e-mail, therefore I think the best solution will be the suggestion from Bill J.

We are a small company that operate on a hosted exchange and hosted BES, so I will have to contact their support and see if they are willing to execute this for us.

Thanks again for the help, I will update this thread when I get a response from them.
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Old 05-12-2009, 06:41 AM   #6 (permalink)
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Quote:
Originally Posted by wjereb View Post
Empower doesn't work very well if you're running OS 4.5. You're better off sending this link to your BES Admin and have him configure the BB Server as in the instructions. It will load a separate mailbox that contains only your BES email. Just make sure he pushes new service books to your device.

View Document

Bill J
Nice tip, thanks.
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Old 05-12-2009, 06:45 AM   #7 (permalink)
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The Messages folder is for ALL messages (not just Level 1 - those are just marked in red). All messages.
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Old 05-12-2009, 06:48 AM   #8 (permalink)
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NJBlackBerry is right.

Excluding third party tools, you have two options really. There is not an easy solution. I wish there were.

a) As discussed, get your BES Admin to make a regedit to the server. This will create a "BES Only" messages folder. However, it will be applied to ALL users on the BES server, so your admin might not want to do this
How to create a separate icon on the BlackBerry smartphone for BlackBerry Enterprise Server messages only

b) For one user only, the only option (without 3rd party tools) is to create the search that hides non-enterprise messages as per
View Document
It's not a solution, more a workaround.

As far as I know, this is as good as it gets in BES 4.1.x
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