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Old 06-01-2009, 09:16 AM   #1 (permalink)
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Default Random devices getting disconnected from BES

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Hi we're experiencing an issue were some uses wont receive emails to their devices over an extended period of time. If you check the last sync time on the BES manager it shows that BES haven't heard of the handhelds for a while. I checked the BES logs but it doesn't say much apart from the fact it wasn't able to contact the handhelds. The issue appears to affect users randomly however some are not affected at all. Sending an email from the unit seems to unlock this 'freeze' in receiving email. Has anyone experienced that before? We have upgraded our BES to 4.1 Service pack 6... Is that a known issue with BES or do you believe it's more likely to be related to a problem with the devices themselves?

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