Originally Posted by Chuckinwdc
But the problem is the contacts from my old phone. They aren't transferring from my BB into my Outlook contacts database on my computer, and they're the ones that I have to edit. For example, if I had one contact but with three telephone numbers, the transferred contact was split into three contacts, one for each telephone number. I need to be able to combine and edit these, but they're not being transferred into my computer's Outlook database when I sync the two machines.
I need more information. I don't understand where the problem is being caused, so:
(1) Is 100% of the contact info from the old phone successfully copied into Outlook?
(2) Is it just that the current Outlook is not 100% sync'd into the BlackBerry (i.e. only one name out of duplicate contacts being copied)?
(3) Are some of the contact information in any subfolders? (They all need to be in the main Contacts folder)
(4) If any of the answers to the above is not "Yes", please describe the following:
(a) The experience and successes/failures of old phone copied into Outlook and any problems you found (ignore the BlackBerry when answering this question)
(b) The experience and successes/failures of Outlook being sync'd to the BlackBerry? (ignore the old phone when answering this question)
I'm just trying to figure out the 'failure point' and 'weak link' ... Some of your text is a somewhat confusing (which two machines of three, what machine has the contact info split up, etc) so the description of the problem needs to be broken down to smaller bits...