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Old 06-05-2009, 05:38 AM   #1 (permalink)
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Default Mails deleted from BB do not delete from notes mail accounts

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I have around 100 field sales staff who have been issued with blackberrys connected to a Lotus notes mail account via BES. Unlike other users these users have no access to their notes accounts as they have no PC/laptop so rely solely on their BB.

The issue I am having is that when a mail is deleted from the bb device it seems to remain in the notes mailbox (not being deleted from both) this means that many users are now reaching the storage limit on their notes account.

How can I ensure that mails are deleted from both BB and notes mailbox when a mail is deleted from the blackberry. This has to be done totally wirelessly so we cannot sync with desktop manager.

Thanks in advance for your help.
Old 06-05-2009, 06:37 AM   #2 (permalink)
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Depends on their deletion setting. Go to Mailbox->Options->Email Reconciliation->Delete on set to? If they have it on "Handheld" then the messages will only delete on the device. Have them set it to "Mailbox & Handheld" and that should take care of your problem. I leave mine on "Prompt" and that gives me a choice.

Bill J

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