BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-08-2009, 03:14 PM   #1 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Changing timeout

Please Login to Remove!

Complete newb here, I don't even actually own a blackberry, but my boss has been all over my case the last week or so to help him fix his Blackberry and since I'm the intern, of course I have to do it. I need to change the length of the "timeout" time to something longer than 2 minutes. I've seen several post with similar problems, but this one mainly concerns connecting to email servers here at our work. On the blackberry verizon page where I can edit my settings and advance settings for the email accounts you can't actually edit the timeout settings. Any suggestions or thoughts would be greatly appreciated, thank you.
Offline  
Old 06-08-2009, 03:20 PM   #2 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Not sure what you mean by timeout?
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 06-08-2009, 03:35 PM   #3 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

See attached for where the "timeout" setting is actual found for the account.
Attached Thumbnails
Changing timeout-clip_image002.jpg  
Offline  
Old 06-08-2009, 07:41 PM   #4 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default

It's not editable.

Can I ask why you (or your boss) has a need to change that?
Offline  
Old 06-08-2009, 08:05 PM   #5 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Are you sure he doesn't mean the security time out when his BB locks and he needs to re-enter his password?
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Old 06-09-2009, 11:14 AM   #6 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My boss needs the "timeout" changed because on Sundays our mail server is doing a huge backup, plus writing all it's information onto a tape server, basically its being used at a high CPU rate and responses from the server are slow. Well during this time he still wants to have access to his email, but the server takes longer than the allotted 120 seconds by the phone to respond.

Last edited by bobbyberry12345 : 06-09-2009 at 11:18 AM.
Offline  
Old 06-09-2009, 12:03 PM   #7 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default

Well, it's not editable on a BIS. My guess (and this is a guess) is that the only way to get more control would be to run a BES. But you might try calling Verizon Customer Support and ask to speak to a BlackBerry specialist.
Offline  
Old 06-11-2009, 03:12 PM   #8 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I found out on BIS you cannot change the timeout, I'm fairly certain it is possible with a BES. I also found out that the Blackberry takes a snapshot of the mailbox upon opening it. If the mailbox has more than 900 messages then it is much more likely to timeout due to the vast size of the mailbox. This explains it better than I can.

"When the Blackberry Internet Service connects to an integrated account (this occurs once every 15 minutes), it takes a snapshot of the entire inbox. Generally, if the integrated accountxxx8217;s message count is greater than 900 messages, the Blackberry Internet Service will time out and no new mail will be brought over to the smartphone. However, messages may still arrive on the smartphone if the Blackberry Internet Service can take the snapshot of the entire inbox quickly enough.

To resolve the issue, please move some older messages into a subfolder so that the Blackberry Internet Service can connect successfully with the integrated account."
(from Sukablackberry.com)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.