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Old 11-16-2005, 11:02 PM   #1 (permalink)
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Default Nextel over Cingular Preference

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Hi I'm a loyal Nextel now Sprint customer. I have never had a problem with the service Nextel has provided, well let me say that their service has improved over the the years dramatically. The direct connect feature is what I am most pleased with and now with Nextel offering a Black Berry device it's been that much better.

I have a neighbor who is in love with Cingular!!! He states that Nextel has horrible service (he has never even been a customer) and would never go the Nextel route...

What would make him feel that Cingular service is more superior to Nextel? I have heard both sides of the coin from people who hate their current service to people who love it.

WHAT DO YOU GUYS THINK? Cingular or Nextel/Sprint
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Old 11-16-2005, 11:28 PM   #2 (permalink)
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Talk about a potential can of worms....

If you are happy with your iDEN service - keep it. Everyone who loves their service will tell you horror stories about every other carrier.
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Old 11-16-2005, 11:57 PM   #3 (permalink)
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even though Nextel has outsourced alot of their customer service since the merger, and it has slipped a little, they are still far superior to most other carriers...ESPECIALLY cingular. Just ask any Cingular subscriber how long they wait on hold when they call customer service.
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Old 11-16-2005, 11:58 PM   #4 (permalink)
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oh ya too, look at which cariers plans suit you best. if you get alot of phone calls, as oppose to making them, nothing beats their free incoming plans
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Old 11-17-2005, 07:24 AM   #5 (permalink)
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I have been a cingular customer and verizon and tmobile and i prefer Nextel to them all I for one say that since the merger things have gotten even better. I now have free mobile to mobile free nationwide direct connect I have free domestic long distance There is never any roaming on nextel the 7520 is a great device. I hear the 7100i isnt so bad either. So I say stay with what makes you happy
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Old 11-17-2005, 07:58 AM   #6 (permalink)
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I have been a Nextel subscriber for about 4 or 5 years now and I love it, the support is pretty good and the Direct Connect I couldt do buiz without. I am in the construction business and every contractor here uses it so it really cuts down on my cell time. when I have to call someone on the cell I just tell them to call me right back and then the call is free (National Free Incoming) got to love it. I live in Reno so there are some problems with coverage because of the sierra mountains driving to Tahoe or over to Sacramento really sux but the savings is worth it. As soon as Nextel is able to use the cells that Sprint has (if they can change over) it will be the best thing since sliced bread.
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Old 11-17-2005, 08:00 AM   #7 (permalink)
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Quote:
Originally Posted by lpd293
I have a neighbor who is in love with Cingular!!! He states that Nextel has horrible service (he has never even been a customer) and would never go the Nextel route...

What would make him feel that Cingular service is more superior to Nextel? I have heard both sides of the coin from people who hate their current service to people who love it.

WHAT DO YOU GUYS THINK? Cingular or Nextel/Sprint

First of all, coverage is usually a customer's biggest concern. Coverage varies from market to market with each carrier so there's no single "best" carrier in that regard. When it comes to customer service, I would say that Cingular is very poor regardless of your market.

Second, I wouldn't bother listening to the opinion of a person who hasn't (recently) used a particular carrier. How does he know that Nextel has horrible experience? How recently has he used their service? Service quality isn't constant as most carriers regularly work on improving their coverage.

Go with what works for you. Carrier "loyalty" is pretty pointless unless your carrier is truly exceptional.
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Old 11-17-2005, 08:45 AM   #8 (permalink)
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I have had Nextel since there was a Nextel. I have never had problems with them. There is one thing to keep in mind about Nextel. They were made as a corporate tool, more than a personal tool. Although they are opening up more and more as a personal type carrier with the merger. By all this I mean, they are not going to be 100% of everything you want. For instance, I live in Tulsa, but travel a lot. Out in the sticks, there is not the greatest coverage, but it has improved with the merger. I didn't get Nextel so I could have the best signal in the world. I got them because of being in cities, from my experience, is the best HANDS DOWN. You are going to get people who will knock Nextel and they NO CLUE! Those are the people who have never even had Nextel as their carrier. Me, I will not dog out other carriers I have not had. Just keep in mind that every carrier is going to have pros/cons about them, and don't let one bad experience be the judging point on a carrier. Every carrier has that 10% of customer service employee that is stump stupid and can barley turn the page of the guidebook he/she is turning.
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Old 11-17-2005, 09:07 AM   #9 (permalink)
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Quote:
Originally Posted by KOCEJA
Just ask any Cingular subscriber how long they wait on hold when they call customer service.
Uhm yes I can attest to this. It took me an hour and 3 reps to get a phone replaced with constant "Hi, I'm sorry you're still on hold, I'm trying to get someone to help you"

Then finally when I got to the warranty guy... This was funny. He had a very strong Indian accent and said "Hello my name is George Franklin, I'll be helping you with your warranty exchange"

Then proceeded to apologize profusely for about 5 minutes for me being inconvienienced by the hardware fault in the phone. And also during the process he would stop what he was doing and apologize some more.

I wish he would have just done the exchange and not bothered apologizing at all.
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Old 11-17-2005, 09:21 AM   #10 (permalink)
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We have 95% of our company phones thru Nextel (665 lines on the bill just last month), and I prefer them ANY DAY over any other carrier. Their coverage may not extend to every corner of North America (who's does??), but their customer support is far superior to Cingular or Verizon. Whenever I have to call Cingular or Verizon to order a new line, request a port in, troubleshoot, I can expect the call to last at MINIMUM 45 minutes. For a PORT IN? C'mon, that's ridiculous.
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