Originally Posted by KOCEJA
Just ask any Cingular subscriber how long they wait on hold when they call customer service.
Uhm yes I can attest to this. It took me an hour and 3 reps to get a phone replaced with constant "Hi, I'm sorry you're still on hold, I'm trying to get someone to help you"
Then finally when I got to the warranty guy... This was funny. He had a very strong Indian accent and said "Hello my name is George Franklin, I'll be helping you with your warranty exchange"
Then proceeded to apologize profusely for about 5 minutes for me being inconvienienced by the hardware fault in the phone. And also during the process he would stop what he was doing and apologize some more.
I wish he would have just done the exchange and not bothered apologizing at all.