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Old 06-09-2009, 04:36 AM   #1 (permalink)
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Question How long should messages take to show up on BB after hitting Outlook on Exchange?

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I have a question. On average, how long should it take for a message to show up on my Blackberry after the message hits my Outlook box. It used to be instantly, but now there is a delay, it averages between 3 and 5 minutes, and sometimes longer. I actually want to complain to the BES host but I have a feeling they are going to stay that there is no problem. BIS mails come in quicker than BES mails. I know that was not the case before.
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Old 06-09-2009, 05:00 AM   #2 (permalink)
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On my set up, WinSrv2003, BES 5.0, Exchange 2003, emails show up at the same time in my outlook and my BlackBerry devices.

As your BES is hosted, you've got to expect a delay though.
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Old 06-09-2009, 05:13 AM   #3 (permalink)
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Originally Posted by skyman84 View Post
On my set up, WinSrv2003, BES 5.0, Exchange 2003, emails show up at the same time in my outlook and my BlackBerry devices.

As your BES is hosted, you've got to expect a delay though.
There was not a delay in the beginning. Things were getting here as they populated in Outlook. Now the delay, like it did with the previous vendor is getting longer and longer. It affects both outgoing and incoming e-mail. If push comes to shove, I guess I will have to host my own BES and Exchange. It's a shame when BES is slower than BIS as far as delivery goes. If I can e-mail myself in exchange on my Blackberry, and it takes five minutes for me to get the message, on my Blackberry, something's wrong.

I raised the issue to the previous vendor (the e-mails used to deliver instantly as I said and then the delays started) and I was told that a) I could have too little coverage (which was not the case) or B) I have too much coverage, such as being right by a cell tower (and that was not the case either). That was the stupidest thing I ever heard, but then again, these were also the people who were blaming BIS HTML being diabled on AT&T when it is actually their BES server that has HTML disabled.

I really like this new vendor but the delay time is growing, and I am growing impatient. I thought it was just me, but I know it's not, not this time.
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Old 06-09-2009, 01:48 PM   #4 (permalink)
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Outlook is irrelevant. In most cases I get email on my BB first. There's no one-size-fits-all answer as there can be a number of causes of delays.

Let your hosting provider know. If they know what they're doing they'll find the problem.

Last edited by takeshi : 06-09-2009 at 01:49 PM.
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Old 06-09-2009, 02:25 PM   #5 (permalink)
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Quote:
Originally Posted by takeshi View Post
Outlook is irrelevant. In most cases I get email on my BB first. There's no one-size-fits-all answer as there can be a number of causes of delays.

Let your hosting provider know. If they know what they're doing they'll find the problem.
They told me, just a second ago that it is my signal strength. My signal strength has always been in the area its in now. The coverage out here does not change. My response was then how come BIS email is not delayed. There response is signal strength though. Signal strength was never a problem before.
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Old 06-09-2009, 05:47 PM   #6 (permalink)
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This is another response I got from their support team:

Glenn,

This is correct. BIS utilizes your data plan as well as your signal strength, while BES uses your DBM signal strength. If you feel as though this issue is persistent and progressing, we will be happy to conference you in with Research In Motion to further troubleshoot. Please note, RIM's available support hours are as follows: Mon-Fri, 8-5pm PST. Please expect up to 20-45 minute hold times.

If you wish to conference in RIM with a member of our Support Team, please provide us with a phone number and time to reach you, during RIM Support's operating hours.


Best Regards,

The Message Center Support Team


-

So I guess I'm screwed because my signal level (which is out of my control) is not where it's supposed to be. This was never a problem before, but now all of a sudden, even when the signal IS where it's supposed to be, that e-mails are still delayed. Why even have BES then if it does not work as it is supposed to?
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Old 06-09-2009, 11:07 PM   #7 (permalink)
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Our BES at work gets slow like this sometimes. Email delivery is usually pretty much instantaneous, but there will be days where emails are delayed by a few minutes. This happens even when I have an active wifi connection to the corporate network, so it has nothing to do with signal strength. I complained about it once and they were able to fix it fairly quickly. I think they said they had to reboot one of our servers to fix it.

I have seen cases where my emals are getting delayed but a colleague is getting his immediately, or his are delayed and mine are coming through immediately. We are both using AT&T, so I think it is a server problem rather than a carrier problem (we have multiple BES and Exchange servers).
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Old 06-09-2009, 11:44 PM   #8 (permalink)
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Is a 3 - 5 minute delay really, really that big a deal?
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Old 06-09-2009, 11:45 PM   #9 (permalink)
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I see all my exchange emails on my blackberry before they hit my outlook inbox. Hotmail emails hit at the same time.

Not much help, but you asked.

Good luck.
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Old 06-10-2009, 01:01 AM   #10 (permalink)
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My BES messages arrive within about 10 seconds, consistently. They take up to 30-45 seconds to show on my notebook Outlook via vpn.
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Old 06-11-2009, 10:14 AM   #11 (permalink)
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Coverage is a factor but it seems like the "signal strength" defense should be pretty easy to support or shoot down.

It's really your call as to whether or not the support call with RIM is worthwhile though.

Quote:
Originally Posted by southwestcomm View Post
Is a 3 - 5 minute delay really, really that big a deal?
I can see how it could be for someone (like me) paying "extra" for hosted BES and a BES data plan.

Though 3-5 minutes is still less than 15 minutes or so.

Last edited by takeshi : 06-11-2009 at 10:19 AM.
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Old 06-11-2009, 04:32 PM   #12 (permalink)
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Quote:
Originally Posted by takeshi View Post
Coverage is a factor but it seems like the "signal strength" defense should be pretty easy to support or shoot down.

It's really your call as to whether or not the support call with RIM is worthwhile though.


I can see how it could be for someone (like me) paying "extra" for hosted BES and a BES data plan.

Though 3-5 minutes is still less than 15 minutes or so.
Well should signal fluctuate? Sometimes it's -70, and sometimes it's -120. Is my cell phone defective? Is it the coverage? Does the cell signal actually fluctuate like this, or is it supposed to be constant. I never used to have these problems and then they started up. I know they have been tinkering with the towers for the damn iPhone upgrade but surely they would know if they screw something up to fix it. I do not possess the knowledge on the wireless/RF side to know what is causing this...

If my Blackberry is bad, I will replace it, but I do not believe this to be the case.
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