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Old 06-09-2009, 12:32 PM   #1 (permalink)
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Default Sync Automatically is not really automatic

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I just spent 45 minutes with RIM support to learn that if you sync via usb and check the box for desktop manager to automatically sync, it will not "automatically" sync unless you open desktop manager after your device is connected to your computer. Call me crazy, but that is not automatic. I know they really want me to use a BES, and was frustrated to learn that desktop manager would not continuously sync, but now the ultimate in inconvenience is presented.

Automatically Sync option needs to be changed to read - "Avoid having to open this program and push the sync button"
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Old 06-09-2009, 01:40 PM   #2 (permalink)
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You're not crazy. You're just applying your past experience and expectations to the blackberry. Blackberrys are different. It is what it is.

Automatic sync when connected means desktop manager will sync when the blackberry connects instead of the user having to manually launch a sync. It's not the same way activesync worked with my old wince device, but so what. The blackberry is a different device.
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Old 06-09-2009, 01:49 PM   #3 (permalink)
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But that is where you are wrong.
It will not sync when the blackberry connects. It will only sync if you connect the blackberry and then open desktop manager. If desktop manager is open and you connect, nothing happens... So in essence you have to manually launch a sync.
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Old 06-09-2009, 01:56 PM   #4 (permalink)
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Yes, you have to have desktop manager running. If you select the option to sync when connected (and desktop manager is running), then sync will launch and run when you connect the blackberry. If it doesn't, then you have something else going on besides a misunderstanding about how the application works and what that setting means.

For what it's worth, I set DM to launch with windows startup and minimize to the system tray. I leave it running all the time. Sync runs each time I connect. I also set DM to run a backup once a day.
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Old 06-09-2009, 02:13 PM   #5 (permalink)
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Well if anyone has any suggestions I am open. Sync does not run when I connect my device. That is why I called ATT and got connected to RIM service, and after 45 minutes thier answer was that it is not supposed to sync when you connect with DM running and that I have to restart DM to get an automatic sync. Sounded pretty ridiculous to me, so I thought I would post here.
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Old 06-09-2009, 02:26 PM   #6 (permalink)
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How about starting over from scratch. Make sure desktop manager is running. Also, there's another app, device manager, that launches with desktop manager. Make sure that's running down in the system tray.

Now, connect your blackberry? Does destop manager see it right off and show you connected?
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Old 06-09-2009, 02:36 PM   #7 (permalink)
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Ok, started both programs and plugged in. Hold on to your seat, for the first time, I swear, it actually synced automatically. Tried it again and it worked. You are my good luck charm. I did that 10 seperate times when on the phone with service!! I hate it when I don't know why it is working now though.
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Old 06-09-2009, 02:47 PM   #8 (permalink)
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Something wasn't right before. Glad it's working.

Seriously, forget what you are used to and don't expect the blackberry to work a certain way you're used to. Just take it as it is like you are learning for the first time.
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