BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 06-11-2009, 03:49 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Jun 2007
Model: PP
Carrier: Bell
Posts: 33
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default The missing address book...

Please Login to Remove!

Just got another 8700r to replace the last one I lost. Connected the phone and did backup and restore, reloaded all the software etc. as prompted.

No address books...

Now, I was able to reload my address books from my desktop onto my previous 8700r when I got that one, and I have no reason to think my address books have been removed or corrupted as I (unfortunately) hardly ever backed them up.

So, where might they be? I can't find anything in the Application Data folder...

Thanks in advance!
Old 06-15-2009, 12:29 PM   #2 (permalink)
Latino Hasta La Muerte
rambo47's Avatar
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,062
Post Thanks: 52
Thanked 311 Times in 296 Posts

Check to see if a filter is enabled. That would hide everything that's not categorized as whatever the filter says. If it's a used BB there could be an old filter for a category you don't use still in effect. Should be a matter of simply unchecking it.

The other possibility is an old IT Policy in place that prevents a personal address book. It might allow only the corporate global address lookup feature. In that case you need to remove the offending IT Policy: Remove IT Policy - BlackBerryFAQ
Old 06-16-2009, 09:26 AM   #3 (permalink)
BlackBerry Mensa
takeshi's Avatar
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts

Originally Posted by Rogers Pass View Post
No address books...
Did you go to Address Book->Options (select the address book in 4.5) to confirm that there is no address book and/or no entries? I'm inclined to agree with Ramob47 that you probably have a filter active.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.